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genepensiero's avatar
genepensiero
Roku Guru
8 years ago

Thumbnail could not be downloaded / Required video url is unreachable.

Anyone else running into these errors? 

Our json feed is valid. At random times, Roku will say that a handful of our videos and thumbnails aren't working. But, the links work fine. Errors will go away for a while, then a few weeks later pop back up. Not always the same files/links. 

The errors are:

'#' items have error: Required video url is unreachable.
 items have error: Thumbnail could not be downloaded.[/font][/size][/color]

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