Forum Discussion

speechles's avatar
speechles
Roku Guru
2 years ago

Screenshot no longer takes accurate imagery of the screen

AC/DC logo is broken. The spotlight glows are broken. The fly-by artist image shows doubling. It is not what the screen is showing.   When taking the screenshot there is corruption on anyth...
Roku Developer Program
RokuKC's avatar
RokuKC
Roku Employee
2 years ago

This is probably specific to the exact device platform.

Can you provide the model number and model name, and the Roku OS version?

You can get the Model and Software version information from Settings > System > About,

or from Issue Tracker (press Home 5 times, Back 5 times).

 

speechles's avatar
speechles
Roku Guru
2 years ago

On the older firmware on this exact device the screenshots used to match the screen.

Since I have been updated to 12.5 is when I really notice the issue.