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guidamedia2's avatar
guidamedia2
Visitor
13 years ago

roVideoScreen Errors

I need an example of how to get the Roku Internal Error? Does anyone have one? The documentation states
Roku Internal Errors

When you get an error code of -3, the Roku Internal Error number may have further meaning to Roku Developer Support.
It's good to record these roku internal errors whenever you get a -3 Error number.


I am suddenly having issues where my video's stop playing. I get a generic message and info using msg.GetMessage() and msg.GetInfo(), but nothing detailed enough so have a better idea to fix.

Here is the data:

msg.GetIndex -3
msg.GetData 0
msg.GetMessage An unexpected problem (but not server timeout or HTTP error) has been detected.
msg.GetInfo()
StreamBitrate: 1500000
MeasuredBitrate: 13039
Url: ...
Roku Developer Program

4 Replies

  • TheEndless's avatar
    TheEndless
    Channel Surfer
    13 years ago
    You could try setting up an roSystemLog and listening for "http.error" events. I know the error states that it's not HTTP, but there might be something in there that's enlightening.
    You might also look to see if msg.GetInt() gives you any information.
  • guidamedia2's avatar
    guidamedia2
    Visitor
    13 years ago
    I will try the roSystemLog(). I did receive some new errors:


    • IsUnderrun: true - I noticed the position went from 336 seconds into the video to 18

    • msg.GetMessage The format is not supported or the media is corrupt - I just started getting this error today.

    We have over 160k of videos, and some are SD. On the Roku2 box, these play in SD format, but on the Roku1 I develop on, the video stretches the entire HD screen. Could that be the issue?
  • Xerces77's avatar
    Xerces77
    Visitor
    13 years ago
    I'm getting the same errors on my channel and I believe it started over the weekend (October 27-28, 2012) My Roku has software version 3.1 r1011.

    None of my videos are playing and I'm getting:
    http error: -1 URL: <I'm concealing my URL>
    showVideoScreen | msg = An unexpected problem (but not server timeout or HTTP error) has been detected. | index = -3 | msgInfo = StreamBitrate: 294000
    MeasuredBitrate: 5778
  • guidamedia2's avatar
    guidamedia2
    Visitor
    13 years ago
    I feel your pain... here is what I did to resolve the issue:


    sdata = dDefaultsMetaDataStreamGet()
    sdata.url = xml@media_stream
    sdata.contentid = some_value
    bitrates = [330, 660, 996, 2048]
    for each br in bitrates
          sdata.bitrate = br
          episode.Streams.Push(sdata)
    end for 

    Function dDefaultsMetaDataStreamGet() As Object
        output = CreateObject("roAssociativeArray")
        output.url = ""
        output.bitrate = 0
        output.quality = false
        output.contentid = ""
        output.stickyredirect = false
        return output
    End Function

    I am not using StreamBitrates.