Forum Discussion

cocotower's avatar
cocotower
Roku Guru
6 years ago

Roku reversing a customer's payment after watching content for a day?

Have any other developers seen mysterious Reversed transactions a day or two after a customer has kicked back on their sofa and enjoyed free content when there was no trial period, and Roku claims to not give refunds?  Where can I find my customer comments and reasons for cancelling or uninstalling if they give a reason?

 

5 Replies

  •  I see now under the reversal it says "System Testing".   Even more interesting.  Anybody?

     

    • g-se's avatar
      g-se
      Streaming Star

      Maybe someone reported an issue with your channel, so someone at Roku had to test it out?

      Seems odd though, I'm sure they'd have other ways to check though.

       

      Odd.

      • cocotower's avatar
        cocotower
        Roku Guru

        It was some routine in-house testing.  I guess I'll keep my questions aimed at the staff off of here since they rarely reply.  I tried to delete the post later but I simply cannot find the delete option in these new forums.