Just FYI, we have had reports of our customers having a similar issue with their Roku players using our driver that issues ECP commands.
Our tech support has found that issuing a factory reset of the player seems to fix the issue.
Something you all could try.
12 different sites that we reset yesterday, yes on Easter, have all now succumbed to this issue. Waste your time if you must, but the reset devices only work ~24 hours from our experience. Thats a lot of typing in passwords for only a day of proper operation.
Forgot to mention we also recommend disabling automatic updates after factory reset. Don't know if that is why it's reoccurring...
Turning off auto-updates isn't something supported by the existing menu structure on a Roku Ultra. I can get into the secret menus obviously but dont see it in there either. If someone has a approved way to accomplish this and it fixes the issue I am all ears to prevent mass customer removal of Rokus.
