Forum Discussion

abhishek's avatar
abhishek
Channel Surfer
8 years ago

Roku Billing and In-Channel Purchasing Error

I am getting the following error popup on "channelStore.doOrder()" call


"We are unable to complete your purchase. Please update your Roku account to ensure you have a valid payment method on file. 
You may update your Roku account at roku.com/account"

I am using the fakeServer(true) and included all xml files inside my project.

Why it is not working with fakeServer(true)? 
Which file is missing the valid payment method?
Will the amount get deducted from my credit card even for fakeServer Purchase?
If it doesn't deduct any amount from the payment method, then why it is forcing to update to the user for test the app?
Roku Developer Program
  • RokuPam's avatar
    RokuPam
    Streaming Star
    4 years ago

    Hi abhishek,

    We'd actually recommend you enable Billing testing on your test channel, rather than using the fakeServer(true) method. the fakeServer(true) method was our recommended solution before we added the ability to enable your channel for billing testing. If you enable Billing testing and add yourself as a test user in the developer portal, you can be sure you won't be charged for any transactions on your channel. 

    Please note you will still need to add a payment method to your Roku user account, even though the test transactions themselves will not charge your account. 

    Hope that helps!