Forum Discussion

enmud's avatar
enmud
Visitor
10 years ago

Roku App/Channel crashes on only one device.

Hi we have private App/channel for Roku which streams videos. App crashes for one of the customers at a particular menu. With same Roku model , os and build version it does not crash on other devices that we test or to any other customer. Speed of the network is goo in both the cases. What else could be other possible reasons for this behaviour of app on a particular device?
Roku Developer Program

3 Replies

  • RokuJoel's avatar
    RokuJoel
    Binge Watcher
    10 years ago
    If you would like, please forward us the Serial Number from the Settings/System/About page on the two devices (send via Private Message), note which one is the problematic one and the channel ID of the channel and we can look if we have a log of the crashes and try to identify the cause.

    First though, how do you know it is a crash? What are the symptoms?

    - Joel
  • enmud's avatar
    enmud
    Visitor
    10 years ago
    RokuJoel I sent a private message to you. Not sure if it is delivered as it still shows up in Outbox not in Sent messages.
    What i mean by crash is Control comes out of the app to Roku Home page from my app.
  • EnTerr's avatar
    EnTerr
    Roku Guru
    10 years ago
    "enmud" wrote:
    @RokuJoel I sent a private message to you. Not sure if it is delivered as it still shows up in Outbox not in Sent messages.

    It was delivered but has not been opened yet. That's how you'll know in phpBB that a PM has been read, when it moves from Outbox to Sent.