Forum Discussion

idris's avatar
idris
Channel Surfer
2 years ago

roAppManager > ShowChannelStoreSpringboard() is not working after Roku update to 14.0

After Roku OS update to 14.0 ShowChannelStoreSpringboard() has stopped working. Roku OS : 14.0.4 Build : 12218/12221   Even Channel Buttons on remote are not working (like. Netflix, Apple Tv). If...
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RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi idris,

Thanks for posting in the Roku Community!

We noticed in your post that your roAppManager ShowChannelStoreSpringboard does not work after the Roku update to 14.0, the same as with your Roku remote channels button. We would be more than willing to look closely into the issue.

To further investigate this issue we would like to know the details below:

  • We would like to ask for a photo or a video of the issue.
  • What is the model of the Roku device/TV you are having an issue with?
  • What is the Roku remote that you are having trouble with the channels button?
  • What are the troubleshooting processes that you have tried in trying to fix the issue?

Providing these details will help us to look closely into the issue. Please keep us posted.

Regards,
Riamie

  • idris's avatar
    idris
    Channel Surfer
    2 years ago

    Hi RokuRiamie-D 


    I am attaching screenshots of system info, remotes we used and video of the issue. 

    • We tried on multiple devices.
    • With different location accounts.
    • We also tried on US vpn.
    • We use roScreen, so we also tried by switching to roSGScreen.

    Video : https://drive.google.com/file/d/1Bpb4Z3BqEOSA3SAOZscNcyZOn2I7rugO/view?usp=drive_link

    Video explanation : On clicking the video promo, device should have redirected to Car Parking 3D store listing, instead it went to Home section of the device.