Forum Discussion

RedRoad's avatar
RedRoad
Streaming Star
3 years ago

Post Roku Bug help needed

Here is my json file https://www.redroadtv.live/wp-json/tv/roku

 

Since you announced the roku bug has been fixed, my videos are in search but categories will not show up.

 
I should have nine categories 
 
Movies
Native Talk
Gen 7
Red Road Exclusives 
Journey Around Turtle Island
Native American History
Coming Soon
 
However, I have 

Red Road Exclusive 
Movies
Interviews
Reflection 2020
 
Here is the thing. RedLection2020 and Interviews is not in my json and I recently moved it to ustom categories and Interviews and RedLection 2020 are not on there either.
 
Here is the other issue. Under feed status (preview or published) it shows no movement.
 
 

 

However, if I take the same JSON file and link it shows them as being imported.
 

 

 
Please help. This has been going on for months now. Thanks
Roku Direct Publisher

6 Replies

  • Baradanikto's avatar
    Baradanikto
    Roku Guru
    3 years ago

    Have you specified Categories from the feed file, or, from Custom?  I don't think you can mix the two.

    • RedRoad's avatar
      RedRoad
      Streaming Star
      3 years ago

      Thanks for replying. I have tried both at separate times. I had tried with categories from the feed and from custom.

      • Baradanikto's avatar
        Baradanikto
        Roku Guru
        3 years ago

        Most of the time, content does not show up due to some mismatch with tags.  I would suggest you take a deep dive on your categories to make sure the associated tags are correct.

        Also, changes are not reflected in a channel immediately.  Have you waited about 4-6 hours for your changes?

  • 37mediagroup's avatar
    37mediagroup
    Roku Guru
    3 years ago

    Looking at your feed it only has about 4 Tags (Movie, Interview, Gen 7 & Coming Soon)  a few vids have multiple Tags which include Gen7exclusive and RedLection 2020.

     

    Are you sure you have Tags for each of the 9 Categories?   Also they are case sensitive fwiw.

    • RedRoad's avatar
      RedRoad
      Streaming Star
      3 years ago

      I have noticed I changed my branding and store information last week and nothing has changed. Wonder if I still have the bug?

      • 37mediagroup's avatar
        37mediagroup
        Roku Guru
        3 years ago

        If your channel is live & you keep the same feed url it should still auto read it every 6 hours or so.