Payout Settings update nightmare

I'm frustrated. Please for the love of God fix your broken developer dashboard. Why are you making it almost impossible to update our Payout Settings? The Payout Settings update process is totally Broken and needs to be fixed immediately as a kind service to all your channel developers/associates who are going to be burdened severely if you withhold 30% for the IRS when we already have professionals that do our taxes. Additionally, I can't enter my IRS Tax ID which is NOT a SSN/Social Security Number. This is a business. When entering our IRS EIN, it appears with hyphens on the Roku form as a SSN which is quite scary.

I use Paypal to receive payments from this account. It just works. Now the form says to click on the PayPal button to start the verification process. I click it, then a page appears LOGIN WITH PAYPAL [CONTINUE]. I click CONTINUE then a dialog appears LOGIN AS ROKU ASSOCIATE, OR ROKU SUPPLIER. I run numerous channels, so I assume I'm an associate. Great. I click on ROKU ASSOCIATE, then I get YET ANOTHER page saying LOGIN WITH ROKU ACCOUNT, or LOGIN WITH E-MAIL/PASSWORD. You know, what's the difference, Roku? Really, please tell me. So I click LOGIN WITH ROKU ACCOUNT, but then up pops the Microsoft Azure login screen. What in the world?? I try to log in using an existing Microsoft account of mine with the same e-mail as my Roku account, and it bombs out every time with a screen from Microsoft saying that the account does not exist in Roku tenant. And why would it? I've with been Roku for years and never went through Microsoft for anything.

So I go back and try to LOGIN WITH E-MAIL/PASSWORD, with my ROKU credentials which I know are correct. Boom, locked out after 3 failures. So Roku is making it hard to update what is ALREADY CORRECT for my PayPal payments. I don't understand what is happening here, but it's nerve wrecking to say the least.

Roku Developer Program

28 Replies

OddScott
Roku Guru
2 years ago
I have had similar problems. Multiple go-arounds with trying to update the payment information, emailing partnersuccess, then wash, rinse, repeat. After much struggling to get my EIN entered and "validated", now it won't "validate" the PayPal account, and prompts me to contact PayPal to make sure that my information is correct. I'm thinking that the Roku logic wants all of the physical addresses to match - the street address the Roku has for the Dev account, the street address the IRS has for the EIN, and the address that PayPal has. I'm still stuck on "verifying" the PayPal account and the helpful response I got back from partnersuccess was to use a different PayPal account.
- cocotower
  Roku Guru
  2 years ago
  The problem was the web browser. Firefox is required for the developer forums (for me), but Microsoft Edge was required to update Payout Settings. Otherwise, I'd get INSUFFICIENT PERMISSION when using Firefox.
  I feel like Roku owes me debugging compensation, but I digress.
  - OddScott
    Roku Guru
    2 years ago
    I've only tried Chrome & Firefox on Roku's website. I'll give Edge a try. Thanks.
GoFlow_Streamin
Channel Surfer
2 years ago
This is INSANE! In trying to update my payout settings (as requested by Roku) I am now unable to edit any of my payout settings and I am currently NOT enrolled in the payout program. I use Firefox and NEVER had this problem before with Roku. What the freakin' **bleep**?!!! Is there no solution available? Anyone? Bueller?
- cocotower
  Roku Guru
  2 years ago
  Microsoft Edge worked for me. You've got a few months time, so don't panic.
  - GoFlow_Streamin
    Channel Surfer
    2 years ago
    It's not a browser issue I'm experiencing. The ROKU site indicates Entity and Tax Info don't match but there's only an option for editing the Entity info - which is freakin' correct already, nothing has changed - and no option to check or change the Tax Info - which should also be freakin' correct already. I've been happily part of the Developer Payout Program for years now and never had this issue. I'm sure it's a problem with their chosen 3rd party provider but all the same, the lack of access to immediate support is a BIG problem for ROKU - I now have subscribers who can't access my channel because I have been automagically un-enrolled in the Payouts Program - all because I tried to fill out the forms with the same information ROKU has been using for years. It's untenable. What happens when I finally get the tax info sorted out? Do I have to go back to my subscribers and beg them to sign up - again? I hate this.
caldev
Streaming Star
2 years ago
I had to enter the EIN in SSN format, which was weird. but it was finally accepted. LLC.
- VantaBlackTV
  Reel Rookie
  2 years ago
  caldev Thanks I tried that but still received the msg "We couldn't validate your tax form". This is so frustrating.
  - cocotower
    Roku Guru
    2 years ago
    After submitting the form, refresh your MICROSOFT EDGE browser tab occasionally for up to 15 minutes or so to see if you've been verified. If not, double-check your IRS business name, address, EIN, etc. and resubmit. If you're using a SSN and PayPal account you could be instantly verified. These suggestions are based on our own experience having two different kinds of Roku developer accounts. The account using EIN and a checking account took roughly 15 minutes to be verified.
caldev
Streaming Star
2 years ago

Now I'm stuck on Tax Forms, every time I click complete tax forms it says:

"Please try again after 2 minutes by refreshing this screen and clicking on the Payment Settings link in the left navigation bar."

I've read through this, cleared the cache, tried firefox, chrome, and even.. edge that was suggested. same error. Not sure what to do here.

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Payout Settings update nightmare

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