Forum Discussion

cocotower's avatar
cocotower
Roku Guru
3 years ago

Payout Settings forms broken again

Roku strikes again.

A simple attempt to change from ACH to PayPal resulted in a de-enrollment in the payout program.  The Payout Settings page now has a button next to the tax info section saying "RESUBMIT TAX FORMS" instead of VERIFIED which I already was!  Clicking this button leads to a page with some summary tax info, and if nothing needs to change it says to click CONTINUE.  Clicking CONTINUE then brings up a page with a code and a security question/answer.  Clicking Next leads to a page saying that the info has been passed to Roku.  2 days have passed and the tax forms have not been Verified.  Last month the process was automatic and took about 15 minutes.  The page also says that if changes are required to RESTART the process, yet there is no link to restart other than the RESUBMIT TAX FORMS button.

Jen at Partner Success replied 2 days later saying to log in again and it should be fixed, which of course it's not.  I asked her to just enroll me back and be done with it.

Is anyone else still stuck in the Payout Settings rut, causing you to be unenrolled and not receiving payments now?  Did you contact Partner Success, and what is the status of your struggle?

 

 

 

 

Roku Developer Program

15 Replies

  • newchannel's avatar
    newchannel
    Roku Guru
    3 years ago

    I'm stuck. Been conversing with Partner Success. After making a mistake when doing the update the verify option only allows one try. MIstake I had was I needed to correct the tax type toggle. After clicking verify and it failing it won't allow me to verify again with correct option toggled. It won't reverify after needing to edit to make a correction.

    I was asked to try the edit button by the company details area. That opens a blank page that says "Something went wrong reload browser.". Using edge and have tried 3 browsers, signed out, signed in etc.

    I don't understand why the coding gurus at roku can't reset it so the verify option will verify after there is an edit.

    So yep, I'm stuck in llimbo.. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      I feel for you guys.  After reading the posts here I was prepared for the worst and pretty much got it.  It took multiple browsers, devices, and clearing of cookies before I finally managed to complete the process to just keep everything the way it's been for the last 10+ years.  I can tell you that if I had inadvertently agreed to getting paid with sacks of pennies through the US Mail, I wouldn't have gone back and tried to change anything.  😜

      • cocotower's avatar
        cocotower
        Roku Guru
        3 years ago

        What browsers, devices and methods worked out for you?  Did it change the RESUBMIT TAX FORMS button into a Verified status?