Old issue popping up: Channel does not update - only Info and Search Options in channel

Question

Unpublished DP channel has a validated feed and the preview looks correct. However, when the channel is loaded on multiple Roku devices, the Splash Screen is correct, but the main channel page only has the "Search" and "Info" buttons.

I've manually refreshed the feed multiple times and waited 24 hours. This is *exactly* like an issue I've commented on in the past: https://community.roku.com/t5/Roku-Direct-Publisher/Channels-will-not-update/td-p/577953

Here is another recent post on the same issue: https://community.roku.com/t5/Roku-Direct-Publisher/Why-My-Channel-can-t-update-in-my-roku-device/m-p/791677#M4000

I've sent a support email to Roku. Has this problem ever been resolved or is it still common?

Thanks!

mkammes · Answer

I received this response from a ticket I submitted to Roku.&nbsp; Yes, it's a known bug."Unfotuatnely [sic], there is a bug with Direct Publisher that affects channels to only show the Search and Info icon if the channel is not in "published" status. The workaround would be to publish the channel if it looks correct in the Preview and the content could take up to 5 business [sic] days to propgate [sic]. "Thus, I see this as us having 2 options:&nbsp;1. Publish the channel and wait ~ 5 days. The problem with this is your channel is then searchable(?), and you may not have your channel finished. However, you could then build upon the channel and see how the changes look as it would be "live." I'd be concerned&nbsp;Roku&nbsp;may not publish the channel as there may not a ton of content on it as it's being built.&nbsp;2. Alternatively, you can&nbsp;keep developing and use the "preview" function on the Developer portal (the web page), and while the functionality is *extremely* limited, at least you can work "in the ballpark" of what a "top-level" finished channel would look like when eventually&nbsp;published. This may allow you to build out the channel and have a more presentable version to submit to&nbsp;Roku&nbsp;for publishing.&nbsp;Of course, I'm of the mindset that this known bug should have been squashed quite a while ago, but I'm willing to bet more emphasis is being placed on the SDK development for larger brands over smaller DP creators.&nbsp; My 2 cents.

mkammes · Answer

Respectfully&nbsp;sattun&nbsp;, unsolicited messages to my inbox and spam bombing posts in a forum is exactly the thing that WON'T get you recommendations.

sattun · Answer

If you are looking for a better solution than Roku Direct Publisher, check out our lease a custom Roku SDK offer.You can have a custom Roku SDK or Fire TV channel for a fraction of the price.

mkammes · Answer

Thanks&nbsp;AaronMSpelling&nbsp;.Is there a better contact method than&nbsp;https://developer.roku.com/contact ?&nbsp;

gamer · Answer

Was there even a clear answer to this?&nbsp; We have a ton of DP channels that has the same behavior as OP and Roku simply responded as a "known bug" with no assistance.

Forum Discussion

Old issue popping up: Channel does not update - only Info and Search Options in channel

8 Replies

Recent Discussions

Free Tools for Roku Content Preparation - Built by Fellow Indie Publisher

Developer Rev Share column in Sales Activity Report

MultiStyleLabel aligning right issue

OS 15.1.4 query/media-player Expired

Proper Roku Pay API