So following the initial Roku message, tried many things including purchasing again, all failed. The Roku System Update finally corrected everything. But now am left with a new pending charge for the app, which was already purchased couple years ago. Both old and new purchase show up in Roku Purchase History.
Probably many have the same new charge. How do we go about refund/cancel new charge without losing everything again?
I went through the menus choosing what fit best: https://support.roku.com/contactus and also copied the old invoice number and the new (unwanted) invoice number into the email and told them I wanted a refund for the unwanted invoice.
