Forum Discussion

ioan's avatar
ioan
Roku Guru
4 years ago

My paid application IP Camera Viewer Pro, is telling existing customers to purchase the channel

I got several emails reporting this problem so I tried on all my Roku devices and is the same on all of them. I even tried to delete / reinstall the application, but even then, the problem is still there. When I try to start it, I get the message:

Channel inactive

This channel 'IP Camera Viewer - Pro' requires
purchase for activation. Select Purchase to visit the 
channel store to purchase this channel.

Clicking purchase takes me to the Channel store and from there the option is "Go to channel". 

Any ideas? Is Roku servers acting up?

Roku Developer Program

30 Replies

  • mgardner1969's avatar
    mgardner1969
    Reel Rookie
    4 years ago

    I am also having this problem.  Even if you try to repurchase the app, it still does not work.

    • mgardner1969's avatar
      mgardner1969
      Reel Rookie
      4 years ago

      The fix is to do a system update for the Roku.  Even if it says it is up to date it still appears to fix the problem.  I did that on five Roku's and it worked on all of them.

      • SDF212's avatar
        SDF212
        Reel Rookie
        4 years ago

        After update. I'm able to use the app again. However, I have noticed that the screensaver functioned is no longer working like it did. Even with IP cam viewer selected as the screensaver, I am still getting the default Roku screensaver if any streaming application is open. If I'm on the home screen and the screensaver comes on I get IP cam viewer.

  • coopdaddyswag's avatar
    coopdaddyswag
    Binge Watcher
    4 years ago

    My application is experiencing this issue as well. It is a one time purchase for $4.99.

    I've had a handful of users email me encountering the same issue.

    I've reached out to Partner Success and they've reported the issue internally. Waiting for them to quickly resolve it.

    • ioan's avatar
      ioan
      Roku Guru
      4 years ago
      coopdaddyswag wrote:

      I've reached out to Partner Success and they've reported the issue internally. Waiting for them to quickly resolve it.

      Same here, contacted Partner Success and they were able to reproduce the problem and opened a bug report with the Roku developers.

      • BradD's avatar
        BradD
        Reel Rookie
        4 years ago

        On my ROKU TV I’m running version 5.3 of the application which was updated on Aug 9th 2021.

         

        I doubt a downgrade will fix the issue? Assuming even if you can downgrade.

  • gasahold's avatar
    gasahold
    Reel Rookie
    4 years ago

    I have the same issue. I re-installed hoping I would not be charged again, but was. I contacted roku support who gave me a refund. Now I am waiting for the problem to be fixed. In the meantime, Basic works (split screen on startup) for me ok.

  • Jean_Valjean's avatar
    Jean_Valjean
    Channel Surfer
    4 years ago

    I have the same problem! I purchased for the second time in in January 2021, and after an update last night (11-3-2021), it says the channel is 'Inactive' and I must purchase it again.  Actually, this happened once before and after Roku refused to help, I purchased it again.  Perhaps this app is only good for 11 months?

    Dennis

    • Jean_Valjean's avatar
      Jean_Valjean
      Channel Surfer
      4 years ago

      Yes, I argued that it was permanent with Roku last year, but they refused to budge. So I purchased it again, $5.29 with tax on January 5, 2021, because I like the application.   Eleven months later, Roku requires I purchase it again, for the third time.  Two technical glitches or a scam?

       

      Dennis

      • ioan's avatar
        ioan
        Roku Guru
        4 years ago
        Jean_Valjean wrote:

         requires I purchase it again, for the third time.  Two technical glitches or a scam?

         

        I'm pretty sure is a bug on Roku's side. I reported the problem to the developer support, they said that they see the problem and forwarded it to the developers to fix it.

  • jmowens's avatar
    jmowens
    Reel Rookie
    4 years ago

    Same here.  Got this message this morning.  Originally purchased in April of last year.  At $5 and change, I thought I'd go ahead and purchase again.  My Roku account shows "purchased" again today, but I still get the same message!

    • BradD's avatar
      BradD
      Reel Rookie
      4 years ago

      I am also running into this...

       

      Purchased on 12/09/2017 and ran into it today.

       

      I need this to work as I have it installed in 5 resturants and this app is their view of the Buffets

  • RobsTV's avatar
    RobsTV
    Reel Rookie
    4 years ago

    Same results here. 

    The IP Camera Pro on Chromecast for GoogleTV app still works fine, just the Roku version seems to be screwed.

    • RobsTV's avatar
      RobsTV
      Reel Rookie
      4 years ago

      So following the initial Roku message, tried many things including purchasing again, all failed. The Roku System Update finally corrected everything. But now am left with a new pending charge for the app, which was already purchased couple years ago. Both old and new purchase show up in Roku Purchase History.

      Probably many have the same new charge. How do we go about refund/cancel new charge without losing everything again?

      • gasahold's avatar
        gasahold
        Reel Rookie
        4 years ago

        I went through the menus choosing what fit best: https://support.roku.com/contactus and also copied the old invoice number and the new (unwanted) invoice number into the email and told them I wanted a refund for the unwanted invoice.

  • SDF212's avatar
    SDF212
    Reel Rookie
    4 years ago

    Same issue, very annoying. I have had to purchase this "one time" application a few times, but totally not working now. 

    • ioan's avatar
      ioan
      Roku Guru
      4 years ago
      SDF212 wrote:

      Same issue, very annoying. I have had to purchase this "one time" application a few times, but totally not working now. 

      Are you saying that you had this problem before? This is the first time I've heard that this happened.