Hello, I have a few live video channels up in the Channel Store. When I go to watch them now, they never loads, and therefore fail to play. I can play the video streams on VLC player, so I know it is being delivered from the CDN. Did something change perhaps, that I am not aware of? These are all published channels, showing up in the Channel Store. One such channel is PBN Radio. My json files didn't change, so just wondering if anyone has info on this. I am using Direct Publisher by the way. Thanks!

Hey BigMike333,Can you get to the JSON files? If you got the json url do you see the file? That would be the first thing that I would check, just thinking here. Tim

Yes, I have the json files. I copy the url from them and paste into VLC, and the files stream fine. Roku ingests the feeds, but will not push them through the players for some reason. I also have a private channel I am using for development. When I put these urls into that json file, same thing happens. It will not play the videos on the private channel either. This was all working fine, recently.

Try Roku Stream Tester and look if your stream is working there:http://devtools.web.roku.com/stream_tes ... index.html

Hi again Mike, Sorry that you are going through this. What I meant about the feed url is this, if you put the feed url into a browser window, do you see the json? Using either Firefox or Chrome you should be able to see the "pretty" version of the feed JSON. I understand that you have the JSON's and the videos pull up in VLC but if Roku devices can't see the JSON then the videos won't come through the only thing that you will see on your channel is the information that was set up with the channel on the ROKU side of it. Maybe I am misunderstanding what you are and are not seeing. My concern is that the server hosting the feed url is down, or no longer allowing that traffic.

The feeds did not play in the Roku Feed Tester. Got about the same result, progress bar goes up to about 10% then stops. This same results from three different encoders / streams. Tried HLS, MP$, and DASH streams.

My Live Streaming Channels Quit on Me

13 Replies

37mediagroup
Roku Guru
7 years ago
That makes me wonder if it has to do with live stream support, & possibly something changed on Roku's end. TBH it was always a bit vague if live feeds were supported, and I'm not sure if an official statement was made saying it's supported.

With your livestream host to you get links in multiple formats? (HLS) is there another link you could try using? Otherwise, maybe something in Roku's settings changed, OR possibly something in your streaming provider (Vimeo purchasing Livestream for example) switched encoding format, or some setting allowing 3rd party servers to view, or a bandwidth limit reached.
Bigmike333
Streaming Star
7 years ago
Thanks for all the replies. The situation has been resolved. I opened a ticket with Roku support, and they verified my issues. After sending my case up the ladder to Roku engineering, the channels all started working again. I have received no correspondence of exactly what the issue was, but it has been corrected. Obviously, it was a glitch on their end. Kudos to them for their prompt response.
37mediagroup
Roku Guru
7 years ago
Thanks for the update Mike. Glad it worked out. Sorry if some responses came off like 'It's something you did' but when giving feedback on things like this its always best to have an open mind as to what it could be, as opposed to presuming it's a Roku glitch. Glad it worked out & Roku A. Responded to you, and B. Fixed the glitch.

Forum Discussion

My Live Streaming Channels Quit on Me

13 Replies

Recent Discussions

Payout settings

rowLabelFont not updating properly

Embedded font fails to load / regression

ROKU Multiview

Help Needed – "mm_icon_focus_hd" Manifest Error Preventing Public App Submission