Forum Discussion

newchannel's avatar
newchannel
Roku Guru
3 years ago

My Feed Mystery....why did videos disappear?

This is very strange....

Updated json feed on 5/10 and everything playing fine. Feed ingest shows everyday feed is ok. Today I open channel on tv and the top row of featured videos and the new videos I added to the 5/10 json have all disappeared. Turned on the ROU TV to check channel since the first ROKU I checked is much older. 

Both ROKU's are not displaying all of the videos coded into the 5/10 json also the top row of featured videos are not showing. When the channel begins to load I can see the empty space of top line where videos are to show once loaded but as the channel continues to load, the whole top row disappears, row 2 moves into the top and all of the new videos added 5/10 don't show up at all. 

Um... totally stumped. 

 

Roku Direct Publisher

6 Replies

  • WVBS's avatar
    WVBS
    Reel Rookie
    3 years ago

    We started experiencing a similar issue sometime Thursday (6/1) evening to Friday morning (6/2). However, a few of programs were. After looking at what was there and what was not, it seems that our tvspecials (single videos) are showing in whatever categories (tags) they are listed in, but any program containing episodes does not show.

    Can anyone check if they are experiencing this same issue? The backend feed shows everything continues to ingest successfully, but the frontend is definitely not showing correctly.

    • Baradanikto's avatar
      Baradanikto
      Roku Guru
      3 years ago

      Be careful assuming that if Roku ingests your feed without errors, everything is OK.  The ingestion process does not do a good job of identifying logic errors in your feed.  For example, if you have a mismatch of tags with your defined categories, the digestion process doesn't catch that type of error.

      Mismatch of tags/categories is one of the ways that videos "go missing" in your channel.

      • newchannel's avatar
        newchannel
        Roku Guru
        3 years ago

        The new feed  with the new videos has been actively playing on the channel. I have actually seen it working on the tv since 5/10 then yesterday I go to the channel on the tv and all of the new videos were gone plus whole categories.