Forum Discussion

mediadisconnect's avatar
mediadisconnect
Visitor
9 years ago

Long delay submitting JSON or MRSS

Is it supposed to take 2-3 hours for the Roku Direct Publisher to process a submitted JSON or MRSS file?  Every time I submit either one of those files the Feed Status will hang at "The service is still processing your feed. Please check back again for updated status." status.  

This sure make troubleshooting time consuming.

Second question: after I have successfully published a Direct Publisher Channel, every time I make an addition to the JSON or MRSS file do I have to go through the Roku interface to refresh the channel or can I just update the file on the server?
Roku Direct Publisher
  • Zelkowo's avatar
    Zelkowo
    Visitor
    9 years ago
    I'm getting the same thing.  I can only hope when published, feeds are real-time?
  • mitchstein's avatar
    mitchstein
    Roku Guru
    9 years ago
    I believe during the development phase (before you publish the channel) if you submit a feed update it takes about 10- 20 minutes for roku to update everything, sometimes I have encountered it in as little as 2 minutes. Then you go to your roku device, goto system and do a system update check and it updates.. otherwise you have to wait for your device to auto update which could be over night..

    I haven't tried to update anything yet once a channel is published, but I assume it has to be "approved" by roku, especially if you have advertising enabled.. The best way I have seen to troubleshoot things is to create a second channel as private without advertising, the updates are alot faster that way, so you can experiement on the private channel once you get what you like just mimic it on your public one.... cuts out the waiting for approval to publishing...