Forum Discussion

ddyszel320's avatar
ddyszel320
Channel Surfer
5 years ago
Solved

Is Certification testing dead?

Since Saturday, Feb. 14, 2021 I've been trying to get my channel through certification testing, but I keep getting a screen that says there is an internal error, try back later. This has been going on for 4 days. I anyone else getting through testing?

Roku Developer Program
  • RokuTomC's avatar
    RokuTomC
    5 years ago

    Thanks for reporting this issue, and our apologies for the impact this has had on your channel publishing timeline.

    The automated certification testing service is still functional. Unfortunately, our error messages in some instances are vague or inaccurate, which is what you've been encountering. We are working on updating the service to include error messages that are both more accurate and more useful.

    In the meantime, please do contact our Partner Success team via this web contact form. They can offer more detailed insight into the specific error in your channel.

    Thanks for your patience.

6 Replies

  • thomasferraro's avatar
    thomasferraro
    Binge Watcher
    5 years ago

    I am getting error in Static Analysis since about then too:

    "We are experiencing problems contacting the service. Please try submitting your changes again or refreshing your web browser."

     

    Would be nice to hear from someone who knows whether it's something I am doing, or the system really has been down for two weeks. Thanks

    • ddyszel320's avatar
      ddyszel320
      Channel Surfer
      5 years ago

      I did hear back from Roku. There was a glitch with the active certification process, but they have resolved it.

      thomasferraro wrote:

      I am getting error in Static Analysis since about then too:

      "We are experiencing problems contacting the service. Please try submitting your changes again or refreshing your web browser."

       

      Would be nice to hear from someone who knows whether it's something I am doing, or the system really has been down for two weeks. Thanks

       

  • RokuTomC's avatar
    RokuTomC
    Community Moderator
    5 years ago

    Thanks for reporting this issue, and our apologies for the impact this has had on your channel publishing timeline.

    The automated certification testing service is still functional. Unfortunately, our error messages in some instances are vague or inaccurate, which is what you've been encountering. We are working on updating the service to include error messages that are both more accurate and more useful.

    In the meantime, please do contact our Partner Success team via this web contact form. They can offer more detailed insight into the specific error in your channel.

    Thanks for your patience.

    • HollogramTV's avatar
      HollogramTV
      Binge Watcher
      5 years ago

      Greetings. Unfortunately, the forced use of your Certification Testing is the perfect example of the phrase "fix what ain't broke". I too have had the same problems that many users have been having, but the problem is that we have been complaining about it on Partner Success which is the only avenue of contact we have and they have given us no response.

      In the worst case, and I speak in my personal experience, I have been blocked from that option.

      Unfortunately you have started to ask us for more things than usual, things that end up being unnecessary, considering that the tests are already done at the time of sending the channel version.

      My constructive criticism: stop fixing what is not broken and instead give us developers options that really work for us. For example, organize the channels we have developed in folders. That would be an option that would add value to the development platform.

      And well, that would be it. Greetings.