Forum Discussion

cher7171's avatar
cher7171
Newbie
5 years ago

Help! Error message while watching Big Brother

I am not able to load the live feeds for Big Brother on CBS All Access. I get an error message: “Unfortunately an error occurred during playback. Please try again. “

Help! This is the only reason I’ve subscribed to CBS All Access!

7 Replies

  • Have you go an Ad blocker on your network?

    I turned off my Eero Ad blocker briefly, restarted the CBS All Access program which now worked. I then restarted the Eero Ad blocker and the program kept running no issues.

    Mel

    • TheCypriot's avatar
      TheCypriot
      Newbie

      It works for me as well. I wonder if there is a way to keep the ad blocker on but allow the cbs ads to pass through.  Does anyone know if that is possible?

      • necrotek's avatar
        necrotek
        Roku Guru

        It would probably be best to reach out to CBS directly. Not sure the developers of the CBS Roku channel check these forums. 

  • Agreeed 10000% I hate this because of this!  Where you ever able to figure this out!  I just gave up and canceled after months of trying to get it to work!