Forum Discussion

vopproduction's avatar
vopproduction
Channel Surfer
4 years ago

Gray Check Marks - Cannot Republish

Hey guys,

 

I am trying to republish a Direct Publisher channel with a new feed URL. But many of these check marks are grey, and going in to update/change information does not change them to purple. The Roku channel actually updates correctly using the old feed URL, even though the Feed Status checkmark is grey. (The new URL also works correctly, per the feed status preview page.)

I cannot click the "I certify that" checkbox at the bottom, meaning I cannot schedule publishing in order for the new feed URL to take effect. I'm assuming that's because a number of the check marks are greyed out. Oh, and there is no "Update" button, despite what you read in this screenshot. It only says "Schedule Publishing," even though the channel is already published.

These check marks have been grey for months, with zero issues to channel functionality. 

Again, I've checked the information in each section that has a check mark. Everything appears to be good. But I just found out I cannot edit certain information in some of the sections. The checkboxes and text fields in some are grayed out.

I am the owner/creator of this account and am not aware that anyone else in our organization has an account with admin access to the channel (if that's even possible).

Ideas?

Screenshot

 

 

Thank you.

Roku Direct Publisher
  • Baradanikto's avatar
    Baradanikto
    Roku Guru
    4 years ago

    Have you tried:

    1. Clearing your browser cache?
    2. Using a different browser?

    This may be a browser problem.

  • TWiT's avatar
    TWiT
    Binge Watcher
    4 years ago

    I have the same problem.  All the information in every settings screen is complete.  I tried on both Chrome and Firefox (which I had never used with Roku Developer before, so there's NO WAY this is a caching issue.)

    Currently there is no way for me to check that box and therefore I cannot schedule an update for release.

    Inspecting the HTML, I see it says 

    <input id="LegalConsent" type="checkbox" name="LegalConsent" tabindex="0" readonly="" role="checkbox" aria-required="true" aria-checked="false">

    Obviously that "readonly" is a problem.

    • 37mediagroup's avatar
      37mediagroup
      Roku Guru
      4 years ago

      What happens when you click the blue text?  (for instance, Properties). I believe you need to make a change in it's attributes for it to have the checkmark. It essentially notifies you that field has been updated, the others remain grey.

    • sattun's avatar
      sattun
      Roku Guru
      4 years ago

      Hi TWiT 

      Readonly is not the issue, I have it and I am able to check the checkbox (see screenshot below).


      Also, only updated sections should have the purple check the rest should be grayed out.

      If you still cannot check the checkbox "I certify that ..." the, contact Roku support.

       

       

  • gobigwheel's avatar
    gobigwheel
    Channel Surfer
    4 years ago

    vopproduction 

    Were you able to resolve this? I'm having the same issue.

     

    Update: On the Properties page I changed the Classification field to App/Utility and this seems to have allowed me to Schedule Publishing.

    • 37mediagroup's avatar
      37mediagroup
      Roku Guru
      4 years ago

      Yeah, I think being greyed out just means nothing has been changed so there's nothing to update. You could still click on a field, Properties, for instance, and make changes to it. Then once something changes it allows for you to check the blue check mark.