Feed Updating My Feed URL has not updated in 3 weeks
My Feed URL has not updated in 3 weeks
Forum Discussion
25 Replies
I am having the same issue, customer service email has not responded to me in 3 weeks I feel like they simply do not care about my issues. I wrote about my ads not running in my videos even though it is setup correctly. Why should I even bother writing them about my channel not updating?
I have written over the last three weeks about direct publisher not working , and all I get is ..."A new bug ticket has been created. " And nothing further...this really is very unusual but is getting very worrisome.
I absolutely agree. They seem like they’re in over their heads like amateur hour. They’re refusing to answer my questions so I definitely am getting worried myself because my channel has not updated in a month now. My channel is on version 14, but it should be at version 25 yet they’re not updating my newer videos and they won’t respond to my questions about it.
Same issue here
If you check your Feed Status, my guess is you are seeing this message:
"The service is still processing your feed. Please check back again for updated status."
Same thing is happening on our channel. It hasn't picked up any feed updates for a couple weeks. Email to support got the following reply, "Thank you for reaching out to Partner Success. We are aware of this bug and our Engineering team is investigating. "
😬Yes, that is the exact message I’m getting? When I reached out they didn’t even tell me what was going on because I also had another issue as far as no ads appearing in any of my videos.
Any updates? I am getting the same message,
We are having the exact same issue and got the exact same cookie cutter response.
Same issue for me. However, it DOES update the content on my channel and the roku servers shows hitting my server to read the file. But it is not letting me publish a new update until this error is cleared.
No response from customer supportCheck that, they got back to me "A bug..."Got Response
Jan 30, 2023, 2:38 AM PST
Hello,
Thank you for contacting Partner Success.
I’m sorry to inform you that we’re experiencing technical issues. Please bear with us while our engineers investigate and work on a fix. We have yet to determine an estimated time of resolution, but we will keep you informed on this ticket once we have an update to shareThank you for responding, will I need to do something on my part to fix this long term issue? Is everyone having this issue or just a selected few?
Well, I think I’ve lost count but it’s been three months since my channel was live. Very doubtful. If I even have anyone who has my channel still installed nonetheless, it’s finally open running again.
https://channelstore.roku.com/details/8200a02312438cc4d55d353fa4dccf49/reh-dogg-entertainment
The next test is a try to add a second channel and see how smoothly that goes.
I have tried changing me feed and even supplying a new link to the json file but still nothing. In fact, it is not even showing where it ingested them before. Any other ideas?
Hit them up on twitter also. Although zero help there too.
"Did you clear your cache or try a different browser?"
"Yes, I am an IT guy, I have tried different computers in data centers across the world, it obviously not a user issue."
"Did you try incognito or private mode?"
ðŸ˜
Good News / Bad News
Good news?
I received the following email this morning:
Hi there,
I am pleased to inform you that the issue has been successfully resolved. We apologize for any inconvenience caused by the issue and thank you for bringing it to our attention.
Our team worked diligently to identify the root cause of the issue and implemented a fix. We appreciate your patience and understanding throughout this process.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Best regards,Paulina | Partner Success Manager, International | Contact Partner Success
Bad news.
My channel still isn't updating and I still see the same "The service is still processing your feed. Please check back again for updated status." message.
It's been months since our channel updated. This is ridiculous.
I agree with you. I should have 15 videos on my channel and I don"t even have half. In summary, my channel hasn't been fixed and updated. I'm thinking seriously of moving to Fire TV.
I absolutely agree. This is beyond ridiculous. This company does not care about us content creators. Like I mentioned in a rant on my Swellcast (RehDogg) podcast and tagged them so they can listen. I doubt they will. One of my points is because we are not a multi million dollar company like a Disney, or pick your choice of any big company that’s on their network, all seems to be good with those channels. complaining hasn’t gotten me anywhere, ranting hasn’t gotten me anywhere like I told them I’ve probably had everyone uninstall my channel by now because all my content can be seen anymore. It’s just a blank channel and I’m not allowed to add anything nor can you see my other videos, I put there to begin with. This is beyond pathetic.
I might have figured out a fix to force a refresh of your feed. If your feed is stuck with the message "The service is still processing your feed. Please check back again for updated status." Try going to Manage My Channels>>Categories and changing that from "From feed" to "Custom" (or vice versa) and then save that setting. Through magic, the service should start to scrape your feed again. Once it does, you can set the Categories back to the original setting.
After two months, new programs are finally showing up on my channel again. We did it!!Now my "from feed" has disappeared!!! This gets more crazy everyday.
Do you have a screenshot of the "From feed" to "Custom" in Categories? I don't see those options in my.
Once I changed this setting, my preview feed status finally started scraping again. The published feed still shows that "The service is still processing your feed. Please check back again for updated status." message, but my published channel is updating--so as long as your preview feed isn't showing that message, you should be good.
