ERROR: Unable to download from feedUrl.
I have been trying to get my old Roku channel converted into the new Direct Publisher Roku channel for a few months now, and I'm still hitting a wall at Unable to download from feedUrl.error. Hopefull...
Forum Discussion
"mediadisconnect" wrote:
If your hosting provider gives you access to cPanel you will find it under Security -> ModSecurity.
If not, just call up your hosting provider and they will do it for you.
Ok, so this is the chat I just had with Tech Support at Host Gator:
8:35:24 PM
System
Steven B has joined the chat!
8:35:35 PM
Steven B
Thank you for contacting live support! My name is Steven, How can I help you today?
8:36:28 PM
ME:
Hi, I have a file on my account (your server) which needs to be accessed by Roku in order for my Roku channel to work. I get a certain URL access error on their end, and they told me that the solution is to disable modsecurity.
8:36:56 PM
ME:
I don't see an option in my Cpanel to do this. Can you guys disable modsecurity from your end?
8:37:00 PM
Steven B
what is the domain we are looking at?
8:37:16 PM
ME:
Well, the file resides in my [domain]
8:38:36 PM
Steven B
All of the modsec rules that are applied cannot be removed as they are set by our sysadmin for security purposes unfortunately
8:38:39 PM
ME:
Roku's servers need access to [......../json]
8:38:57 PM
ME:
So, then how are they going to be able to access that file?
8:39:10 PM
ME:
I can't serve it from anywhere else.
8:41:04 PM
ME:
I think they get a 406 error every time they try to access it.
8:42:41 PM
Steven B
one moment
8:42:48 PM
ME:
ok
8:46:25 PM
Steven B
Do you happen to have Roku Ip address, we are trying to determine if we can remove that modsec rule
8:47:26 PM
ME:
I don't. I'm not sure how I could get that since I don't work there. And I don't know if it's an IP that changes or is static.
8:49:02 PM
Steven B
we would need that ip address so we could run a log check and see why that modsec rule was implemented before we remove it
8:49:29 PM
ME:
Ok, so how would I get that?
8:49:52 PM
Steven B
Roku support should be able to provide you with that information
8:49:53 PM
ME:
And what if the IP changes?
8:50:28 PM
Steven B
we cant go off assumptions at this pont but if the ip is dynamic (which it should not) then they should have a reputable IP we can use
8:50:56 PM
ME:
Ok, I will contact Roku. thanks.
Dear Roku, if you're listening.... what's the IP address? Thank you.
