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CTV_NRAM's avatar
CTV_NRAM
Reel Rookie
8 months ago

Error 500: Internal Server Error CGI program sent malformed or too big (>16384 bytes)

Error 500: Internal Server Error

CGI program sent malformed or too big (>16384 bytes) HTTP headers: [init_ca_bundle_stat: stat /common/certs/ca-bundle.crt: No such file or directory
plugin_package: RokuOS/ToolsLib/ToolsCryptoConcur/ToolsCryptoConcur.cpp:43: virtual int Roku::PlatformCryptoBase::getRandomBytes(unsigned char*, unsigned int): Assertion `f >= 0' failed.
]

I am on Roku 3600X - Roku Stick

I have restarted the Roku Stick. I have done a Factory reset also. But the issue persists.

 

How do I fix this issue?

Roku Developer Program

4 Replies

  • bgtime's avatar
    bgtime
    Channel Surfer
    8 months ago

    I'm having the exact same error when I try to package my channel. I'm using 4200X with 14.0.4.

    There was a past discussion on this: https://community.roku.com/t5/Roku-Developer-Program/CGI-program-sent-malformed-or-too-big-gt-16384-bytes-HTTP-headers-init-ca-bundle-stat/m-p/711469#M49364

    ROKU promised it will be fixed in 12.5, but sadly the issue still occurs. I hope they fix it soon or give some info about it. If only some of the models are affected, I'm willing to buy another device, but I don't know which models are not bugged...

    • budzworthy's avatar
      budzworthy
      Reel Rookie
      8 months ago

      This is happening for me too. I've tried factory resetting, clearing apps, and rerunning keygen, but to no avail. My device is a 4200X - Roku 3 and it's on Roku OS 14.04. It seems like maybe this is a regression, because I don't see any messages about it since November 2023, but a couple new reports popped up this week.

      • yzheka's avatar
        yzheka
        Reel Rookie
        3 months ago

        Happened to me few months ago. No fix so far 😞

  • doctorfinlay's avatar
    doctorfinlay
    Newbie
    3 months ago

    I have just run into this issue on a 4200X running 14.1.4 

    Has anyone managed to get round this issue or found a fix? I have tried rerunning genkey but still no joy. Not sure how we are going to update our channels if this keeps happening 😞