Direct Publisher won't validate and find my files

Question

I have tried contacting support, takes about a week for them to get back to me, and it's usually "try again" they say and that's it, pretty bad support so far.I'm trying to get a livefeed JSON direct publish to work, it just keeps erroring out. I've tried HLS for my livefeed with an m3u8, and also now an MP4 since I was at my wits end, always the same thing.I tested my m3u8 and hls stream from jwplayer tester, worked perfectly! Not sure what's wrong. I created my categories in the channel and put the category in my tags list.What am I missing?{
   "providerName":"Harvest Field Church",
   "language":"en-us",
   "lastUpdated":"2021-05-01T10:00:00",
   "liveFeeds":[
      {
         "id":"816765529567725820406525",
         "title":"Harvest Field Live Stream",
         "content":{
            "dateAdded":"2021-05-01T10:00:00",
            "videos":[
               {
                  "url":"https://domain.com/LiveApp/streams/816765529567725820406525-2021-05-01_09-53-35.mp4",
                  "quality":"SD",
                  "videoType":"MP4"
               }
            ],
            "duration":3600,
            "captions":[
               
            ],
            "language":"en"
         },
         "language":[
            "en"
         ],
         "thumbnail":"https://domain.com/background.jpg",
         "brandedThumbnail":"https://domain.com/background.jpg",
         "shortDescription":"A live description",
         "longDescription":"A longer description of a live stream",
         "tags":[
            "religious"
         ]
      }
   ]
}I've even tried disabling the firewall on my server to see if it was blocking something, no go. I can only imagine I'm missing something in my json. I've pushed it through 3 different JSON validators, all say it's good.Thanks for any advice!

CARTOONBLAST · Answer

i'm having the same problems too.. only difference the live feed shows up in preview feed/test channel but not in the publisher feed. i even left the live stream to run for a couple of days. same error unreachable video.:smileyfrustrated:

jfreak53 · Answer

AaronMSpelling&nbsp;wrote:i don't see your feed so i have no idea what you have setup or how , couple of things i noticed with some clients of mine doing live's&nbsp;SSL is a must&nbsp; - as soon as they switched to SSL&nbsp; - no problem&nbsp;starting / loading time&nbsp; - like very fast starting&nbsp; - not lot of seconds&nbsp; - if it takes to long to start the live , you might get unreachable video messagestreaming quality&nbsp; - in some cases where they still used SD for example , after switching to HD - no problems ....&nbsp;i didnt see anywhere that all the above are requirements but ... it solved issues - like yours - in all the cases we had - one of this 3 ....hope it helps...&nbsp;Well the links to my feed aren't correct of course, I put domain.com in for posting purposes. But my real links work, I've tested in jwplayer tester, as well as in the browser, they work there.I know testing in the test player yields the same results, doesn't work for me. But like I said, the links work fine in jwplayer and browser.I can pm you links, I'm curious what someone else sees.Ill try the SD/HD thing, not tried that yet.I know my ssl is correct, but it's let's encrypt, I wonder if Roku won't take that cert?Also, my domain is on port 5443, not 443, would that maybe cause it? In my url I have it as domain.com:5443, so unless Roku directly forces 443 I wouldn't think, but at this point maybe?Thanks!&nbsp;

Baradanikto · Answer

Your feed file has some potential errors.&nbsp; Keep in mind that JSON linters will not find logic errors.&nbsp; They just report on syntax.&nbsp; Additionally, the Direct Publisher portal is sometimes cryptic about the cause of an error and can reject a feed file for numerous reasons.&nbsp; It's always a good idea to ensure that your file meets what the Roku Json feed schema expects.The following are potential errors:2021-05-16 10:54:53.5793 ERROR 'lastUpdated' field is incorrectly formatted.  Assigning today's date.
2021-05-16 10:54:53.5793 ERROR '816765529567725820406525' contains an incorrectly formatted 'dateAdded'.  Setting date to today's date.Additionally, your feed file, as posted, does not contain a required 'rating' object (according to the schema).&nbsp; You should also use the 'validityPeriodStart' and 'validityPeriodEnd' fields for a liveFeed.Lastly, make sure your video URLs provide 'public' access.

jfreak53 · Answer

After a lot of testing back and forth I have come to the conclusion it's my video urls it doesn't like. If I change my HLS url to OTT's:https://playlist.ottfeed.com/live/master.m3u8?channel=GCUGbgJZalE6XOuIzJVVIt works perfectly fine, no other changes in my JSON config file.Here is my MP4 Video url that Roku won't accept, it works perfectly fine in the browser and JWPlayer tester:https://stream.microtronix-tech.com/LiveApp/streams/816765529567725820406525-2021-05-01_09-53-35.mp4When I change that to the OTT url and videotype to HLS, it works. I just tried downloading OTT's m3u8 file and putting on my server, then linked to it, won't take it:But if I change that to OTT's url it works fine.

sattun · Answer

Hi&nbsp;jfreak53&nbsp;,Mp4 is not a live stream format for liveFeed, you should have HLS or DASH.Our OTTfeed sample live feed URL works because its HSL (https://playlist.ottfeed.com/live/master.m3u8?channel=GCUGbgJZalE6XOuIzJVV).Let me know if this helps.Cheers,

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Direct Publisher won't validate and find my files

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