Direct Publisher not showing new videos after 2 days

i am not aware of an outage but please email our support, partnerSuccess at roku.com for help

I've seen this happen as a result of a category/tag error. You should take a closer look at how you've specified your categories and how each video fits into those categories.

I don't show any errors in my json feed which has categories in the feed. I added new video last week but its not showing up yet. 

How long is it suppose to take before it gets updated? I added new content to my json on my server and I see that's all I can do for a published channel...just wait for ROKU to ingest it, correct?

Yes, and, no. If your server uses caching like Amazon S3 with CloudFront, you can rename your feed file each time. That will force Roku and your server to load the feed file without a delay. It's equivalent to publishing your channel each time you make a change to your feed.

"Baradanikto" wrote:
Yes, and, no. If your server uses caching like Amazon S3 with CloudFront, you can rename your feed file each time. That will force Roku and your server to load the feed file without a delay. It's equivalent to publishing your channel each time you make a change to your feed.

Not long after what I typed below was posted, our feed was ingested and the videos are showing now. But I thank you for the tip.



That is very interesting. I do use Amazon S3. So to make sure I understand...
1. change the name of my json feed
2.go the channel preview / update  page
3. choose feed url
4. paste in the feed using a different name
5. and save the new feed
6. update
is this correct?

Not quite. I'd make a copy of the existing feed and rename it. Then, make changes in the new feed and upload it. I'd then go to the Roku developer portal and change the name of the feed to the new feed.

Thank you. Good idea. I do have a backup copy that I use for testing, also. Always good to have those backup copies. Thanks much.

Thanks, also, I have to add that I found out that you need to click the Update button or it will not show the new videos, so like the Roku rep suggested you need to do 2 things:
1. Rename your feed to force it to retrieve the new data
2. Press Update.

Thank you to all who responded.

Bruce