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hotwebideas's avatar
hotwebideas
Channel Surfer
9 years ago

Direct Publisher not accepting my 800x450 image: Please help

This is frustrating. I have a 800x450 image and when I try to validate my JSON feed, I get the error 1 item has an error: Thumbnail must be 16x9 aspect ratio, at least 800w x 450h, and either in JPG or PNG format.

It is the only thing stopping me from being able to publish my channel. 

I do not understand why the image is constantly rejected if I have the correct dimensions. Does anyone know why this is happening and how to solve it?

Thanks!
Bruce
Roku Direct Publisher

3 Replies

  • destruk's avatar
    destruk
    Streaming Star
    9 years ago
    Maybe it's checking if the resolution is greater than 800 x 450.  Try 816 x 459.  Or it could be an issue with a transparency mask/alpha if it's PNG - make sure the alpha isn't making the actual image smaller?
  • hotwebideas's avatar
    hotwebideas
    Channel Surfer
    9 years ago
    Ok thanks, destruk, for your quick response. I made it a JPG and it worked.

    Bruce

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