Direct Publisher channel now failing
My channel has been working fine for years until a few days ago. Now, it tries to load and then goes to a blank screen with a large magnifying glass search icon in the middle. No controls work exce...
Forum Discussion
You would think SD would be valid for a BIF, but the spec shows only HD and FHD as acceptable values:
https://developer.roku.com/docs/specs/direct-publisher-feed-specs/json-dp-spec.md#trickplayfile
Must be one of the following:
- HD – 720p
- FHD – 1080p
Do not assume that the spec is correct. For the most part, it is. However, I have personally reported missing or inaccurate info to Roku on several occasions. They do appreciate feedback when errors are found.
I haven't found a way to contact Roku about developer issues like this one. I think we may be out of ideas on fixing my problem but I don't know how to contact them to report this. There are no error messages anywhere. The Feed Status says I have 784 items. I don't know where else to look for a problem.
The only thing I can think of is that I'm exceeding some limits somewhere (silently), but that should give some error. Bah.
The only limit I know of is 40 items per row. An item does not imply a video. An item can be a series with multiple episodes.
To contact Roku, search for "Roku Partner Success".
Thanks, I've written them. Hopefully they can figure something out.
