Forum Discussion

haknudsen's avatar
haknudsen
Reel Rookie
6 years ago

Channels Not Updating

We recently had to change our hosting service for our videos.  The location of our thumbnails stayed the same. I updated the URLs in the json file and now our 2 channels are acting weird.  I have made sure that both are published with the new video URLs and the files are valid.

One channel just shows the top most popular video and 2 recently added(which includes the most popular).  The most popular video plays but not the other recently added video.

The other shows that there are 40 videos and there should be 53.  None of the videos play.

Can someone help me out?

Roku Direct Publisher

4 Replies

  • Baradanikto's avatar
    Baradanikto
    Roku Guru
    6 years ago

    Don't assume you have no errors if you are using a Json lint program to validate your feed file.  They don't catch all errors.   Additionally, have a look at Possible Resolution for strange DP channel errors for something to try.  There have been many posts from other channel developers reporting strange errors on DP channels.  Roku recently updated the firmware related to DP channels as a fix to some of these problems.

    Lastly, if all else fails, consider posting your feed file for others to have a look at any potential problems.

    • rfm1963's avatar
      rfm1963
      Binge Watcher
      6 years ago

      shortFormVideos JSON has 2 videos but only displays 1 on ROKU channel. I posted the JSON file below.

       

      {
      "providerName": "XXXXXX",
      "language": "en-us",
      "lastUpdated": "2020-01-28T18:12:32.125Z",
      "shortFormVideos":
      [{
      "id": "100001",
      "title": "Video 1",
      "shortDescription": "2 Video Test 1 Max 200 characters",
      "longDescription": "Test Long description (<500 characters) of my video",
      "thumbnail": "https://amazonaws.com/image1.jpg",
      "genres": ["comedy"],
      "tags": ["comedy"],
      "releaseDate": "2020-01-28",
      "content":
      {
      "dateAdded": "2020-01-28",
      "captions": [],
      "duration": 600,
      "videos":
      [{
      "url": "https://amazonaws.com/movie.mp4",
      "quality": "HD",
      "videoType": "MP4",
      "bitrate": 1000
      }]
      },
      "id": "100002",
      "title": "Video 2",
      "shortDescription": "2 Video Test 2 Max 200 characters",
      "longDescription": "Test Long description (<500 characters) of my video",
      "thumbnail": "https://amazonaws.com/image1.jpg",
      "genres": ["comedy"],
      "tags": ["comedy"],
      "releaseDate": "2020-01-28",
      "content":
      {
      "dateAdded": "2020-01-29",
      "captions": [],
      "duration": 240,
      "videos":
      [{
      "url": "https://amazonaws.com/LQ.mp4",
      "quality": "HD",
      "videoType": "MP4",
      "bitrate": 1000
      }]
      }


      }]
      }

      • Baradanikto's avatar
        Baradanikto
        Roku Guru
        6 years ago

        rfm1963Please post a separate question so that the original poster can receive an appropriate response.  If need be, please refer to this post in your question.

  • haknudsen's avatar
    haknudsen
    Reel Rookie
    6 years ago

    I tried everything in the linked post and no changes.  So I created 2 new channels with the exact same json files and they both work.

    So there is something weird going on with those 2 channels and it isn't the json files.

    No idea where to go from here...