Forum Discussion

Brian_Conklin's avatar
Brian_Conklin
Visitor
7 years ago

Channel not Updating

I have a Direct Publisher channel that has been operating well for a couple of years.  Recently, the channel doesn't update on our Roku 3 (4230X). I've checked the developer dashboard and the feed is updating correctly with no errors. If I republish the channel, thereby bumping the version number, the channel will update correctly. Any thoughts?
Roku Direct Publisher
  • ReachYourPeak's avatar
    ReachYourPeak
    Newbie
    7 years ago
    I have the same issue. Except I see nowhere to Publish again.
    I've updated my channel by adding a video and it says that it was ingested, but it's not appearing on my Roku channel when viewing directly from the device.
  • 37mediagroup's avatar
    37mediagroup
    Roku Guru
    7 years ago
    Make sure when you're in the update channel list, (Feed URL, Categories, Branding) to also go to the BOTTOM one, I think it's Preview & Publish, and there will be a button saying Publish or Update or something.

    Kindof an undetailed workflow as one could easily add Categories or a new URL feed and click Save at the buttom, unaware they also need to goto the Preview & Publish page too. But likely that could be your problem, if not please post back.