Forum Discussion

Enpointe's avatar
Enpointe
Channel Surfer
2 years ago

Categories Appear in Preview but not on Live Channel

I'm having an issue where I see the categories from the feed listed on the preview, with the tiles reflecting the video to initiate playback. However, when the channel is published no categories or videos appear. 

I've tried changing it so the categories are "From Feed" or "Custom." When it's set to "Custom" I cannot see them on the preview either. When it's "From Feed" I see it on the preview. No matter what, nothing appears on the live channel. 

https://my.roku.com/account/add/MQJZTD

https://c.streamhoster.com/feed/Wwsdo3/bJZxbjmsqVg/md9f7qlfsfW?format=rokujson

I've also tried the regular roku feed:

https://c.streamhoster.com/feed/Wwsdo3/bJZxbjmsqVg/md9f7qlfsfW?format=roku

That didn't help things either. 

Roku Direct Publisher

6 Replies

    • Enpointe's avatar
      Enpointe
      Channel Surfer
      2 years ago

      It's an existing channel I've tried to update.

      • Baradanikto's avatar
        Baradanikto
        Roku Guru
        2 years ago

        There's a general misconception as to how categories work.  If you've specified "from feed" for your categories, your feed file must actually contain Category objects.  It cannot contain solely playlists as your sample feed show.  Per the Roku JSON spec:

        The category object defines a new category your channel will display, and the content included in it based either on a playlist (see object description below), or a query containing one or multiple tags. You can also create them directly in Direct Publisher.

         

        It may not be obvious, but, you actually need to define both objects.  A category object that specifies the name of a playlist, and, the actual playlist object.

  • ferdiworks's avatar
    ferdiworks
    Roku Guru
    2 years ago

    I have have successfully converted and published many SDK Channels from streamhoster channels for clients!

    If your talking the Direct publisher version then you are dead in the water because its no longer supported!

    The direct publisher feeds will not parse currectly for any feed updates, After going back and forth with partner sucess support.

    I was directed to convert to SDK for any support!

    I have been converted many channels from many providers without error! I suggest you convert to SDK as Roku has sunsetted Direct publisher and is removing all Direct publisher channels this january!!

    However if you are speaking of an SDK Channel and using ur streamhoster feed url than you should not be having an issue at all as their feeds work well! I have worked with Micheal at stream hoster and he is aware of the Roku updates and issues!

    Contact support if using SDK and having this issue!

    You are welcome to contact me to take a look at your channel issue privately or to convert your channel to SDK!