Forum Discussion

bosborne's avatar
bosborne
Visitor
9 years ago

Canceling all subscriptions?

We're getting ready to launch an in-app subscription option for one of our channels but I have two questions:

1. How can I cancel individual subscriptions for users? From the Roku developer portal I can run "reports" but I can't see how I can cancel someones subscription.
2. How do I cancel subscriptions for ALL users, like if I wanted to cancel our subscription offering? Do I just "delete" the product? Is that possible and will that have the desired effect?

Thanks!
Roku Developer Program

6 Replies

  • RokuTomC's avatar
    RokuTomC
    Community Moderator
    9 years ago
    Hi, there is a web API for cancelling transactions. You can cancel individual subscriptions by using their transaction ID.

    To cancel subscriptions for all users, your best bet would probably be just to delete the product itself.
  • bosborne's avatar
    bosborne
    Visitor
    9 years ago
    Thanks. I see now that there are web services calls for this. I'd like to request that Roku make some of these API requests part of the Roku dev portal. If we can already list transactions for our channels, why can't we cancel or refund them right in the portal? It would make it easier to create and sell subscriptions if we didn't have to write our own API integration to manage them.
  • vinoth's avatar
    vinoth
    Visitor
    8 years ago
    "RokuTomC" wrote:
    Hi, there is a web API for cancelling transactions. You can cancel individual subscriptions by using their transaction ID.

    To cancel subscriptions for all users, your best bet would probably be just to delete the product itself.

    For Cancel Subscription i m getting this error message Object reference not set to an instance of an object.
    HOW COLUD I RESOLVE THIS ERROR
    THIS IS THE RESPONSE I GOT IT FOR CANCEL SUBSCRIPTION 
    <result xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
        <errorCode i:nil="true"/>
        <errorDetails i:nil="true"/>
        <errorMessage>Object reference not set to an instance of an object.</errorMessage>
        <status>Failure</status>
    </result>