Beta channels gone from developer dashboard early
Was in the process of migrating our beta channels to public which expire tomorrow but for some reason, they don't show up in our dashboard anymore! Who can I contact in order to fix this?
Forum Discussion
You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early. I'd be surprised if they did anything to help, but it's worth a shot.
This is bull**bleep** if this is the case as there's still supposed to be over 1 full day before expiration!
renojim wrote:You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early. I'd be surprised if they did anything to help, but it's worth a shot.
Thank you, I tried that but for some reason, the ticket was marked as "Solved" by "Paulina" without any notes or contact 40 mins after it was opened.
Horrible!
renojim wrote:You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early. I'd be surprised if they did anything to help, but it's worth a shot.
Actually, the issue was caused by Roku using the wrong date. All 4 reminder emails they sent to developer accounts had 02-24-2022 as the expiration date but the channels were taken down 1 full day earlier on 02-23-2022.
I am in contact with Roku Parner Success and requested excalation of this issue in order to get it resolved.
