Forum Discussion
You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early. I'd be surprised if they did anything to help, but it's worth a shot.
- pwrsurge4 years agoBinge Watcher
This is bull**bleep** if this is the case as there's still supposed to be over 1 full day before expiration!
- pwrsurge4 years agoBinge Watcher
renojim wrote:You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early. I'd be surprised if they did anything to help, but it's worth a shot.
Thank you, I tried that but for some reason, the ticket was marked as "Solved" by "Paulina" without any notes or contact 40 mins after it was opened.
Horrible!
- pwrsurge4 years agoBinge Watcher
renojim wrote:You can try https://partnersuccess.roku.com , but I suspect the time was GMT and that's why they appeared to disappear early. I'd be surprised if they did anything to help, but it's worth a shot.
Actually, the issue was caused by Roku using the wrong date. All 4 reminder emails they sent to developer accounts had 02-24-2022 as the expiration date but the channels were taken down 1 full day earlier on 02-23-2022.
I am in contact with Roku Parner Success and requested excalation of this issue in order to get it resolved.