Forum Discussion

rflix's avatar
rflix
Channel Surfer
26 days ago

Anyone experiencing trouble adding new products?

This error message - We are experiencing problems contacting the service. Please try submitting your changes again or refreshing your web browser -- has been occurring consistently for several weeks and seeking any kind of guidance or assistants.  Thanks!

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Unfortunately I don't have much in the way of guidance or assistance, but I did add a few products a few days ago without a problem.  All I could suggest is trying a different device, browser, and/or Internet connection.

    • rflix's avatar
      rflix
      Channel Surfer

      Thanks for the response.  Yes, it's only affecting 1 of the channels, not the other.  Tried numerous connections and browsers.  Same error message.  Dev support only responded once and stated it was a glitch that should resolve itself... 2 weeks ago.  The only other thing I can think of would be a corrupt file issue and too repackage the channel.