Forum Discussion

cng222's avatar
cng222
Visitor
8 years ago

Adding a category

Has anyone else had trouble adding categories? In previous channels I'd set up it was much easier, I'd create a category, add a tag, press enter and save.
Now I can't even create the minimum one custom category. Any help would be appreciated.
Roku Direct Publisher

11 Replies

    • cdavis411's avatar
      cdavis411
      Newbie
      6 years ago

      Trying to setup a channel but can't get past this category error "Your channel must include at least one custom category." I have read some of the above threads where people had a similar issue and then replied they solved/figured it out without sharing what their solution is. #badform 😄 

      I am using a MRSS feed via BoxCast if that help.

  • cng222's avatar
    cng222
    Visitor
    8 years ago
    It's nothing to do with my feed. In Manage My Channels you click preview and update. After that you click categories and that's where I'm having my issue.

    If it's any help it's a JSON feed.
  • Baradanikto's avatar
    Baradanikto
    Roku Guru
    8 years ago
    Actually, it may have something to do with your feed.  I've found that letting the JSON feed file control the categories works much better and provides greater control.  I, like others, had problems trying to use the portal to specify categories.  The portal processing seems klugy at times.
  • hertube's avatar
    hertube
    Visitor
    8 years ago
    I'm having a problem adding categories and also some of my sub-channels are not showing up in my channel.  I'm using direct publisher.  Any advice?

    Thanks
    Audrey
  • Baradanikto's avatar
    Baradanikto
    Roku Guru
    8 years ago
    Please give more specifics about your problem. Please provide your feed file for inspection.
  • 37mediagroup's avatar
    37mediagroup
    Roku Guru
    8 years ago
    Could be a few issues. Make sure the tag is on the movies in the feed, spelling & case I believe might count. Also make sure you have the category included thru the DP Checklist page, and include the tags that are to be within it there as well. Things like that, doubt its a Roku issue so you gotta be thorough & keep checking thru it. Also I think its limited to only 15 categories or something.