For me the speakers seem to connect but then goes to update and stays there till they timeout. The speakers never update so can't be fully paired to use. This happened last night when we tried to connect to new tv since old stopped working.
We tried for 5 hours last night to connect my speakers. only the soundbar and subwoofer would connect, the 4 speakers won’t. I contacted help through your chat system and he couldn’t help me so I was transferred to a specialist after however long chatting she asked for my phone number to call me, she said she was going to call and never did! I have the copy of our chat. This whole system hooked up previously but now I have reset everything and the speakers Will Not Connect!
Hey there, DragonStormArt
It looks like you're experiencing an issue with your wireless speakers not connecting. Could you please share the details that were requested earlier in this thread? We'll forward the information to our team for further investigation.
Let us know when you can!
Roku Community Team
Thanks for the info! DragonStormArt
We'll share these details with our team and let you know as soon as we learn more. Let us know if you have any other concerns in the meantime.
Roku Community Team
I am an unfortunate victim of this update now. Had to replace my tv and when trying to reconnect to my new Hisense 58" Roku tv it stalls out every-time during the "Updating Speakers" process. Also only one speaker tells you how to pair etc. Although all three have power showing on and I have unplugged, reset and tried everything.
Hisense 58" Class 4K UHD LED LCD Roku Smart TV HDR R6 Series 58R6E5
Roku Subwoofer
Roku Speakers
Welcome! NOROKU4U
We get that your Roku Wireless Speaker is stuck on the update screen. Thanks for sharing the steps you've tried so far. We'd like to pass this to our team to investigate further.
Please provide the following details:
Looking forward to your reply!
Roku Community Team
Hello, I'm caught in the same never ending speaker update loop. I have 4 wireless speakers, 2 are working fine and 2 are caught in the update loop. My subwoofer is also receiving the same update loop and these three never complete the setup process. I have tried factory reset at the Roku level and at the speaker level, nothing works. My ONN Roku TV software is up to date. Nothing resolves the issue.
Thanks for the photo, Cgaltier!
To help us investigate further, could you please share the following info below?
We hope to hear from you soon!
Roku Community Team
So as an 11 year Roku member I have to say that I am most likely switching to Amazon Fire platform. I see nothing on this support site saying that all of our messages and error codes and pictures and for what. We still have no sound from our speakers which were not inexpensive for what they are. So what am I supposed to do, buy another tv and speaker system because Roku screwed everything up with a software update? Fix the **bleep** issues so we can enjoy what we PAID for!! Not one resolved case here and nothing but we "are working on it" this is comical at best.
I am having the same issue
Hey! Cgaltier
Could you please tell us what Roku devices/speakers are involved and their exact behavior? We'd like to take a look at your concern further.
Looking forward to your response!
Roku Community Team
Our tv is a new 65" onn roku tv model 100012587 software is 14.6 and the speakers or Ruku speakers model 100002419
I have the same issue. Worked fine for years. Had to reconnect it. Stuck on updating soundbar. Then just says unable to pair. Tried it multiple times after factory reset on multiple TVs. Tsr1 North America.
Hi there! ccm01
You mentioned you have been experiencing this issue, and to help us investigate, could you please share the details requested above?
In the meantime, try unplugging the Roku soundbar and plugging it back in after several seconds, and see if that helps.
We hope to hear from you soon!
Roku Community Team
TCL model: 50S425
Device ID: S036D033RFG2
Serial number: X00000M3RFG2 (S036D033RFG2)
Software version: 14.6.4 build 9914-93
issue ID: G2-398-855
