Forum Discussion

WaterDR's avatar
WaterDR
Binge Watcher
2 years ago

Wireless Speakers Keep Dropping

Spoiler
Insane a Roku sound bar, wireless bass, and surround system.  Speakers constantly drop and reconnect, over and over and over again.

What is the fix?
speakers

15 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi WaterDR,

    Thanks for your first post here in the Roku Community!

    We appreciate you for sharing your report about this issue you're experiencing. We'd like to help.

    Could you tell us when you started seeing this behavior occur? Have you tried any troubleshooting and what didn't work?

    Let us know more about this so that we can further assist you.

    Thanks,

    Rey

    • WaterDR's avatar
      WaterDR
      Binge Watcher
      2 years ago

      Started happening right away with the wireless bass.  And then I added rear Roku speakers too.

      it happens every time I turn on the TV.  I get messages showing speakers are dropping and connecting over and over again.  They speakers are not far from the TV which is where the roku streaming bar is located.

      what I have found that seems to work is unplugging all wireless speakers and then plugging back in again.

      but that doesn't seem right.  Any ideas?

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        WaterDR,

        Thanks for your prompt response.

        Have you received some updates that might be related to this behavior? Also, if you can still replicate this could you share with us a screenshot of the error message you're seeing?

        Please keep us posted.

        Thanks,

        Rey