Forum Discussion

lemapp's avatar
lemapp
Newbie
2 years ago

Wireless headphones stop working after turning off/on

Same here. It's random and extremely frustrating. One detail we noticed is that the Icon for the wireless headphone volume shows the headphone crossed out. Sort of like a Mute symbol but you can adjust the volume. It's extremely confusing.  Either its mute or you can control the volume.   Just like reported by the others, we restart Roku. We turn on and off the headphones.
   One of the triggers is when the Roku asks if there is anyone watching. Its like it punishes you for taking too long to respond even in the given period.

1 Reply

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi lemapp,

    Greetings from the Roku Community!

    We're glad to assist you with your problem with the volume of your wireless headphones. We'd like to know more about it so we can further assist you. Please provide us with more details.

    • When did the issue start?
    • What is the brand name of your wireless headphones?
    • Have you updated the software on your Roku device?
    • Can you please elaborate on the issue that you are experiencing? You can also send us a photo as a reference.

    In the meantime, kindly check out this support article here and see if it fixes the issue.

    We'll be waiting for your response.

    Kind regards,

    Eunice