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JimmyO's avatar
JimmyO
Streaming Star
2 years ago

Volume distortion on Roku OS 12 devices after firmware update

RokuAustin fyi, Re: [0S 12.0] Audio out of sync on Xfinity channel Hi all,  We believe this issue has now been resolved.   ** Issue is not resolved for me **   Thanks for your...
Audio Support
JimmyO's avatar
JimmyO
Streaming Star
2 years ago

Hello,

 

   I have not experienced audio distortion on any of my Roku devices in the past week.  Appears the issue is resolved.

 

JimmyO

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi JimmyO, 

Thanks for letting us know that the issue is now resolved. For future concerns, please don't hesitate to let us know here. Happy Streaming!

Regards

Rey 

  • JimmyO's avatar
    JimmyO
    Streaming Star
    2 years ago

    The issue occurred several times yesterday while watching NFL Network in the Comcast Xfinity Stream App.  It does appear the problem still exists it just occurs less frequently.  I am wondering when Roku plans additional updates to completely fix the problem.

    JimmyO

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Greetings, JimmyO!

      We appreciate you keeping us updated on how things are progressing.

      We will make sure that the team who should be looking into this gets the case as soon as possible. Once more, we want to express our gratitude for your reaching out to us and reporting this matter.

      Warm regards

      Rey