Volume distortion on Roku OS 12 devices after firmware update
RokuAustin fyi,
Hi all,
We believe this issue has now been resolved. ** Issue is not resolved for me **
Thanks for your ongoing patience. There is a chance that this issue is not resolved for everyone, but, we're going to go ahead and close this thread now to keep the responses accurate.
If you are still experiencing this issue, check for a system update, and try again. Still seeing an issue? Go ahead and start a new thread, and shoot me a PM.
We're going to go ahead and mark this post as solved. Thanks for reporting this!
Roku Community Team
**********************************************************************************************************
I'm starting a new thread per request from Roku staff,
I can confirm that we are no longer seeing audio/video synchronization issues after commercial breaks, etc. We are back to seeing sporadic audio distortion issues while only viewing content in Comcast Xfinity Stream app. Audio randomly fluctuates from muted to very low or screeching high. This is the original issue from October 2022 that was reported to Roku and Comcast in February 2023 by me and others. I did perform a system update and restart of all of my Roku hardware on Thursday, 8/10. So far only seeing this issue on my Roku streambar which is my main device for viewing content. Saturday, 4 PM CT after watching NFL Network HD in Stream app volume muted. Clicked out and back in and audio went back to normal.
This morning we had two glitches in about two hours of viewing content on FoodTV in Xfinity stream app. I generated a tracker ID for both instances:
Tracker ID: 09-323-493
Model 9102R - Roku Streambar
S/N: YL002Y831409 (2A1192831409)
Software version: 12.0.0 build 4184-95
GC version: 9.5.513
Timestamp: 2023-08-13T15:33:29Z
Tracker ID: 09-323-444
Hi all,
We believe this issue has now been resolved. ** Issue is not resolved for me **
Thanks for your ongoing patience. There is a chance that this issue is not resolved for everyone, but, we're going to go ahead and close this thread now to keep the responses accurate.
If you are still experiencing this issue, check for a system update, and try again. Still seeing an issue? Go ahead and start a new thread, and shoot me a PM.
We're going to go ahead and mark this post as solved. Thanks for reporting this!
Roku Community Team
**********************************************************************************************************
I'm starting a new thread per request from Roku staff,
I can confirm that we are no longer seeing audio/video synchronization issues after commercial breaks, etc. We are back to seeing sporadic audio distortion issues while only viewing content in Comcast Xfinity Stream app. Audio randomly fluctuates from muted to very low or screeching high. This is the original issue from October 2022 that was reported to Roku and Comcast in February 2023 by me and others. I did perform a system update and restart of all of my Roku hardware on Thursday, 8/10. So far only seeing this issue on my Roku streambar which is my main device for viewing content. Saturday, 4 PM CT after watching NFL Network HD in Stream app volume muted. Clicked out and back in and audio went back to normal.
This morning we had two glitches in about two hours of viewing content on FoodTV in Xfinity stream app. I generated a tracker ID for both instances:
Tracker ID: 09-323-493
Model 9102R - Roku Streambar
S/N: YL002Y831409 (2A1192831409)
Software version: 12.0.0 build 4184-95
GC version: 9.5.513
Timestamp: 2023-08-13T14:44:15Z
I guess my first concern is you quickly closed the other community forum post when there was acknowledgement from Roku this would probably not address the issue for everyone. I posted a new thread here which resets the clock for Roku but all you did was reset things to the problem I first noticed in October 2022. It is now ten months of dealing with this issue. When can I expect Roku to address these issues with a permanent fix?
JimmyO
