Forum Discussion

Bonsler's avatar
Bonsler
Binge Watcher
3 years ago
Solved

TV volume changes on its own with Roku ultra and 4K streaming sticks

The TV volume changes intermittently and goes up very loud or very low. This happens with our ROKU Ultra and ROKU 4K streaming sticks. Occasionally, the ROKU remote volume buttons won't work and you ...
Audio Support
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while we investigated the issue you are experiencing with TV volume changes when playing content.

    Please be aware that we believe this issue has been resolved and are rolling out the fix to affected devices.

    Your patience and understanding in the meantime is much appreciated.


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for your patience while we investigated the issue you are experiencing with TV volume changes when playing content.

Please be aware that we believe this issue has been resolved and are rolling out the fix to affected devices.

Your patience and understanding in the meantime is much appreciated.


Thanks,
Danny

Sunny54's avatar
Sunny54
Channel Surfer
3 years ago

March 14, 2023

HELP!!!

The Issue of volume changing itself to maximum then back to zero volume randomly and repeatedly seemed to be resolved for a few weeks, but today it has returned!!!!!

As I has reported before, this happens on Roku devices purchased December 2022.  None of my older Roku devices have exhibited this problem. 

Why is this device NOT ELIGIBLE for AGENT SUPPORT!?!?!?