Hi Suzette,
This problem re-started around a month ago.
The crackling noise occurs while using all apps/channels on the Streambar & while watching terrestrial TV.
I've soft & hard reset the Streambar and upgraded the HDMI cable & the problem is still occurring.
Model no: 9102EU - Roku Streambar
Serial Number: YL005M309639
Device ID: 2E1155309639
Software version: 14.6 – Build 9914-95
GC version: 14.5.10
Timestamp: 2025-09-13T09:25:42Z
Issue ID: 39-367-765
Thanks for the info, Absolutego!
Did this happen after an update? Can you please confirm when this issue reoccurred?
We'll wait for your response!
Roku Community Team
Hi Emmanuel,
I’m not certain whether the issue began immediately after a software update, but it did start roughly a month ago and has persisted across all apps and inputs.
I own two Streambars with the same 9102EU model number. One works flawlessly and has never had any issues. The other - the unit in question - has repeatedly developed this crackling issue. I previously sent it in for repair, and it worked perfectly upon return. Unfortunately, the problem has now resurfaced.
Given that the other identical unit continues to perform without issue, and that this one has already required repair once, I’m concerned there may be a deeper fault with the device. I’d appreciate your help in resolving this.
Thanks, Absolutego!
We’ll pass this along to the right team to take a closer look. If we hear anything back, we’ll keep you posted right here, so stay tuned!
Roku Community Team
