Forum Discussion

Absolutego's avatar
Absolutego
Channel Surfer
3 months ago

The Roku Streambar had a crackling and buzzing sound

Hi Kash, Well, 2 years later and... same exact device, same exact issue has cropped up again. Where should I go from here? I assume I'm not going to be covered by any warranty, so is this the end...
audio support
Streambar
RokuSuzetteL's avatar
RokuSuzetteL
Community Moderator
3 months ago

Hey, Absolutego​

It sounds like you're experiencing audio quality issues with the Roku Streambar. Can you share more details? 

  • What steps have you already tried to fix the issue? 
  • Does this occur when streaming to a specific app, all apps, or even when you're not streaming? 

In the meantime, you can restart the system by going to Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

Looking forward to hearing back from you!

Roku Community Team 

  • Absolutego's avatar
    Absolutego
    Channel Surfer
    3 months ago

    Hi Suzette,

    This problem re-started around a month ago.

    The crackling noise occurs while using all apps/channels on the Streambar & while watching terrestrial TV.

    I've soft & hard reset the Streambar and upgraded the HDMI cable & the problem is still occurring.

    Model no: 9102EU - Roku Streambar
    Serial Number: YL005M309639
    Device ID: 2E1155309639
    Software version: 14.6 – Build 9914-95

    GC version: 14.5.10
    Timestamp: 2025-09-13T09:25:42Z
    Issue ID: 39-367-765

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Thanks for the info, Absolutego​!

      Did this happen after an update? Can you please confirm when this issue reoccurred?

      We'll wait for your response!

      Roku Community Team

      • Absolutego's avatar
        Absolutego
        Channel Surfer
        3 months ago

        Hi Emmanuel,

        I’m not certain whether the issue began immediately after a software update, but it did start roughly a month ago and has persisted across all apps and inputs.
        I own two Streambars with the same 9102EU model number. One works flawlessly and has never had any issues. The other - the unit in question - has repeatedly developed this crackling issue. I previously sent it in for repair, and it worked perfectly upon return. Unfortunately, the problem has now resurfaced.
        Given that the other identical unit continues to perform without issue, and that this one has already required repair once, I’m concerned there may be a deeper fault with the device. I’d appreciate your help in resolving this.