Forum Discussion

GregL's avatar
GregL
Reel Rookie
11 months ago
Solved

TCL TSR1 soundbar won't pair after working for months

I have a TCL Roku TSR1 soundbar and TCL Roku 55US5800 TV.   I bought this soundbar months ago and it has worked fine.  I occasionally had to re-pair the two but today they are unpaired and I have...
speakers
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello! GregL,

    Thank you for your post in the Roku Community!

    We appreciate your reaching out to us regarding the issue with your TCL Soundbar not pairing with your TCL Roku TV. We are pleased to assist you.

    • Is it plugged into a power outlet? 
    • Is it connected to the HDMI port labeled ARC? To simplify the setup and use of your Streambar, we recommend using the HDMI port on your TV labeled ARC. This single connection transmits both video from your Streambar to your TV, and audio from your TV and connected devices (Blu-ray™ player, game console) to your Streambar. If you do not use the HDMI port labeled ARC, you need to connect the included optical cable to get audio from your TV and connected devices to your Streambar.
    • Is ARC and CEC enabled on your TV? When your compatible TV initially detects your Streambar on the ARC port, it automatically enables both CEC and ARC. If you disable these HDMI features after your Streambar is set up, you can always return to the settings menu to enable ARC and CEC.

    If there is no sound playing from your Streambar, try the following steps.

    • Check the cable connections. Unplug your HDMI and then plug it back in to make sure it is properly seated.
    • Turn up the volume. Use your Roku remote to make sure the volume is turned up.

    If the issue persists, it will require assistance from our friends at TCL. If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting your Roku TV manufacturer. Each TV manufacturer provides direct support for its TV models. You can reach them here https://support.tclusa.com/televisions or at 1-877-300-8837.

    Thanks,
    Arjiemar

     

  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    GregL,

    Thanks for following up.

    We understand your concern; however, Roku only provides the operating system for your TV. We do not manufacture or sell the TCL TSR1 soundbar model. Each TV manufacturer offers direct support for its TV models. Please contact the TV/soundbar manufacturer for further support with this issue.

    You can reach the support for your TV here:  https://support.tclusa.com/televisions or at 1-877-300-8837. 

    Thanks,
    Arjiemar

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
11 months ago

Hello! GregL,

Thank you for your post in the Roku Community!

We appreciate your reaching out to us regarding the issue with your TCL Soundbar not pairing with your TCL Roku TV. We are pleased to assist you.

  • Is it plugged into a power outlet? 
  • Is it connected to the HDMI port labeled ARC? To simplify the setup and use of your Streambar, we recommend using the HDMI port on your TV labeled ARC. This single connection transmits both video from your Streambar to your TV, and audio from your TV and connected devices (Blu-ray™ player, game console) to your Streambar. If you do not use the HDMI port labeled ARC, you need to connect the included optical cable to get audio from your TV and connected devices to your Streambar.
  • Is ARC and CEC enabled on your TV? When your compatible TV initially detects your Streambar on the ARC port, it automatically enables both CEC and ARC. If you disable these HDMI features after your Streambar is set up, you can always return to the settings menu to enable ARC and CEC.

If there is no sound playing from your Streambar, try the following steps.

  • Check the cable connections. Unplug your HDMI and then plug it back in to make sure it is properly seated.
  • Turn up the volume. Use your Roku remote to make sure the volume is turned up.

If the issue persists, it will require assistance from our friends at TCL. If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting your Roku TV manufacturer. Each TV manufacturer provides direct support for its TV models. You can reach them here https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Arjiemar

 

  • GregL's avatar
    GregL
    Reel Rookie
    11 months ago

    This is not a solution.  This is a wireless soundbar that previously worked.  Yes, it is plugged in, even speaking to me on how to connect.  It was previously connected to this TV.  IT DOES NOT HAVE ANY OTHER CABLES.

     

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      11 months ago

      GregL,

      Thanks for following up.

      We understand your concern; however, Roku only provides the operating system for your TV. We do not manufacture or sell the TCL TSR1 soundbar model. Each TV manufacturer offers direct support for its TV models. Please contact the TV/soundbar manufacturer for further support with this issue.

      You can reach the support for your TV here:  https://support.tclusa.com/televisions or at 1-877-300-8837. 

      Thanks,
      Arjiemar