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Jeans's avatar
Jeans
Channel Surfer
2 years ago
Solved

Stuttering Audio when streaming

Hi,  Bought a Roku stick two weeks ago and we are facing issues with the sound. The sound is not delayed or does not match with the video, the sound is stuttering when streaming. It does not happen ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted, Jeans

    For this moment, we recommend performing a system restart to resolve the issue. Kindly follow the steps below:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    After performing these steps, please let us know what the results you've found out.

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    We appreciate you for the follow-up information, Jeans

    For a resolution to the issue occurring across multiple streaming channels, we recommend performing a total reset of your Roku device. Kindly be advised that a factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. You would need to re-activate your device, and re-authenticate some of the channels you have subscribed with.

    To perform a factory reset, we kindly visit this support article to be guided. System restart or factory reset your streaming device

    Keep us posted on how it works, and we'll continue to assist you moving forward.

    Best wishes,
    Kash