Stuttering Audio when streaming
- 2 years ago
Thanks for keeping us posted, Jeans
For this moment, we recommend performing a system restart to resolve the issue. Kindly follow the steps below:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
After performing these steps, please let us know what the results you've found out.
Best wishes,
Kash - 2 years ago
We appreciate you for the follow-up information, Jeans
For a resolution to the issue occurring across multiple streaming channels, we recommend performing a total reset of your Roku device. Kindly be advised that a factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. You would need to re-activate your device, and re-authenticate some of the channels you have subscribed with.
To perform a factory reset, we kindly visit this support article to be guided. System restart or factory reset your streaming device
Keep us posted on how it works, and we'll continue to assist you moving forward.
Best wishes,
Kash