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UlisesAR's avatar
UlisesAR
Channel Surfer
3 years ago
Solved

Streambar subwoofer help required

Hi! Wondering if you managed to solved the issue with UK's Roku.  I'm experiencing the same with a Roku Streambar in Mexico.  Thanks!! 
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    UlisesAR
    Thanks for the post.

    For clarification, Roku does not sell the Roku Subwoofer in your region, therefore the device is not currently supported in that region.


    Thanks,
    Danny

UlisesAR's avatar
UlisesAR
Channel Surfer
3 years ago

Hello RokuDanny-R 

My Roku Streambar was bought in Mexico through amazon.com.mx and the Roku Subwoofer was bought also from amazon.com.mx but it was imported.

Can you point me where in Roku's documentation mentions that there are Roku Streambars not compatible? It only says that Roku Subwoofer IS compatible with Roku Streambar and for that reason, I bought the Subwoofer.

Currently I'm located in Mexico City.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

UlisesAR
Thanks for the post.

For clarification, Roku does not sell the Roku Subwoofer in your region, therefore the device is not currently supported in that region.


Thanks,
Danny

  • UlisesAR's avatar
    UlisesAR
    Channel Surfer
    3 years ago

    RokuDanny-R 

    Amazon Mexico sells the Roku Subwoofer. As a consumer I don't know from where it is shipped. Also, in your product documentation there isn't any warning about support restrictions like region locks. It is a big omission in the documentation.

    Hopefully this post helps other people to avoid same mistake.