UlisesAR
Thanks for the post.
For clarification, Roku does not sell the Roku Subwoofer in your region, therefore the device is not currently supported in that region.
Thanks,
Danny
Hi RokuMary-F
I have a Roku Stream Bar. When I press the HOME Button in my controller for 5 seconds I don't see the "Subwoofer" option anywhere so I can't pair my newly bought Roku Subwooker with my Roku Streambar. My Roku Streambar is from Mexico and I don't see anywhere in your documentation that the Subwoofer is not supported in certain regions.
Please, let me know what more else is needed to solve this issue. Thanks.
Thanks for the inquiry.
For clarification, where did you purchase the Roku Streambar and the Roku Subwoofer, and where are you currently located? It's possible that those Roku devices aren't supported in the region you are trying to use those devices.
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Hello RokuDanny-R
My Roku Streambar was bought in Mexico through amazon.com.mx and the Roku Subwoofer was bought also from amazon.com.mx but it was imported.
Can you point me where in Roku's documentation mentions that there are Roku Streambars not compatible? It only says that Roku Subwoofer IS compatible with Roku Streambar and for that reason, I bought the Subwoofer.
Currently I'm located in Mexico City.
UlisesAR
Thanks for the post.
For clarification, Roku does not sell the Roku Subwoofer in your region, therefore the device is not currently supported in that region.
Thanks,
Danny
Amazon Mexico sells the Roku Subwoofer. As a consumer I don't know from where it is shipped. Also, in your product documentation there isn't any warning about support restrictions like region locks. It is a big omission in the documentation.
Hopefully this post helps other people to avoid same mistake.
