Streambar speaker crackling
Hi I have the same issue with streambar cracking on right side, done all the usual things to correct the fault but no joy, it seems this is a major problem judging by all the people on here with same...
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We're grateful to have you here in the Roku Community, CyberFPD.
We sincerely regret to hear about the trouble and inconvenience this may have caused you but no worries! We're here to find you the best resolution possible.
In this instance, we will request further reinforcement from the appropriate Roku team for further assistance. With this being said, could you please provide us with the information below so we can forward this to the team to investigate your Roku Streambar?
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- What troubleshooting steps have you taken to try and resolve this?
We'll be waiting for your response as we are more than eager to fix this for you.
Best regards,
Carly
Hi RokuCarly and RokuEuniceL,
Just a note that I haven't received any additional information or a response following my DM two weeks ago.
Any guidance you can provide would be appreciated.
Thank you.
Hi Lynch!
We're sorry for not getting back to you sooner.
We've validated your previous response, and we'd like to dig in on that issue.
I sent you another PM for further support.
Thanks,
Rey
