Forum Discussion

Wolsey54's avatar
Wolsey54
Newbie
2 years ago

Streambar speaker crackling

Hi I have the same issue with streambar cracking on right side, done all the usual things to correct the fault but no joy, it seems this is a major problem judging by all the people on here with same...
Audio Support
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Ilynch,

Thank you for keeping us posted here in the Roku Community!
We appreciate the information that you have provided to us. Please try to check for a system update on your Roku streambar by going to settings, system, and system update. Let's try to check if that will resolve the issue of the crackling sound on your Roku streambar.

Let us know how it goes, and we will continue to assist you further.

Kind regards,

John

Ilynch's avatar
Ilynch
Binge Watcher
2 years ago

Ok, I will make the update (it says it checked for updates yesterday) and respond here with the results.

  • HackZ's avatar
    HackZ
    Channel Surfer
    2 years ago

    Model 9102RW - Roku Streambar

    Serial number YLO04X331387

    Software version

    12.5.0 . build 4178-95

    Device ID

    110A4331387

    No updates available.

  • Ilynch's avatar
    Ilynch
    Binge Watcher
    2 years ago

    No, RokuJohnB , still happening after the update, unfortunately.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi HackZ,

      Thank you for posting here in the Roku Community!
      We'd like to know more about the issue that you're having with the Roku streambar. When did the issue start? What troubleshooting steps have you taken so far?

      With detailed information, we will be able to assist you further.

      Thanks,

      John

      • HackZ's avatar
        HackZ
        Channel Surfer
        2 years ago

        I mentioned in an earlier post that I tried a new HDMI, a new optical cable, confirmed the use of an ARC port and then also disabled all sound modes such as leveling. I also tried changing my LG TV setting to force CEC and also PCM. I reset both my TV and the Roku sound bar. All of these trouble shooting steps have been mentioned countless times on the link I posted earlier, but no resolution has been outlined to my knowledge for over a year.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Ilynch,

      Thank you for updating us!
      We want to ask you to send us a private message here in the Roku Community. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."

      We look forward to hearing from you soon.

      Kind regards,

      John

      • Ilynch's avatar
        Ilynch
        Binge Watcher
        2 years ago

        I just started up my second replacement for the second time and it started making crackling noises with the image cutting out again.

  • Rich1oo7's avatar
    Rich1oo7
    Newbie
    12 months ago

    While comforting to see I'm not alone, it's also not great to see.

    Crackling sounds unless I disable the bass 

    Serial:YL003W370941

    Model: 9102EU

    Software: 13.0.0 build 24056-95

    Device ID:2E11A3370941

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Community Moderator
      12 months ago

      Hi Rich1oo7,

      Greetings from the Roku community!

      We appreciate your information and would like to look at this issue closely.

      Please let us know what troubleshooting steps you have tried. Also, could you specify when the issue occurred—was it before or after the update? When do you encounter the issue? Kindly provide the tracker ID, press the Home button five times, then the Back button five times, and provide us with the Tracker ID number. 

      We look forward to hearing from you and looking closely into this issue.

      Thanks,
      Jharra