Streambar speaker crackling
Mine does the same. It’s about a year old- but I rarely use the speaker and am just now noticing it.
Forum Discussion
45 Replies
Replies have been turned off for this discussion
Roku did just send me a new sound-bar and I returned the faulty one. I appreciate Roku making it right.
Hi Lcervantesc,
Thanks for the post.
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.
Please keep us posted.
Best regards,
MaryHello my sound bar is having the same issue. I tried changing the HDMI but speaker still sounds bad.
My serial number is YLOOOON781708
Model 9102RW
email is [personal information removed]
Hi Gibbyism,
Welcome to the Roku Community!
We understand that you are facing a sound issue with the Roku Streambar and we're sorry if you are having this experience.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
Please let us know if there are other related issues that we can further take a look at.
Best regards,
Mary
This happens with both the audio and video on my Streambar. Is there any solution?
Same issue. Model 9102X Serial 2A1160885440.
Hi Ilynch,
Thanks for posting in the Roku Community!
We'd like to gather more information about the issue you're running into. Does the issue only occur on a specific channel or all channels on your Roku device? What troubleshooting steps have you taken so far to try to resolve the issue? Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
Best regards,
Mary
Hello RokuMary-F,
I responded to your email with the pertinent information a few days ago but have not heard back.
Do you need me to post the info here as well?
Thank you,
Ian
Hi Ilynch,
Thanks for following up.
Upon checking, I haven't seen any additional information or response to what I previously requested. Please provide us with the serial number of your Roku device and issue details and I'll have our Support team reach out directly to assist you further.
Best regards,
Mary
When can I expect a final resolution to this problem that is getting worse? I understand a few people have received a replacement Roku Streambar.
When and how can I get mine? It seems like you are just pacifying all these complaints and not fixing the problems.
We do apologize for the inconvenience this issue has caused you.
It looks like our team reached out to you back on December 7, 2022. We suggest replying to the email for further assistance.
Moreover, I have followed up on your concern with them.
Thank you for your patience and understanding.
All the best,
KarizaI am having the same issue. Crackling sound in all channels, switched out HDMI, factory reset, power cycled, plugged into two different monitors/tv's.
Model number: 9102X
Serial Number: 2A10A6902212
Software Version: 11.5.0
Build: 4312
Same issue. What did Roku do for you?
Hi Wetzejt,
Sorry to hear you are having an issue with your Roku Streambar. Would you mind giving us more details about the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the issue?
Send us here as well the serial number of your Roku Streaming device so we can best assist you further. You can get this information by going to Settings>System>About.
Keep us posted with the details.
Regards,
NimfaHi, any update on this issue? Our new streambar started experiencing the same crackling/popping problem with the speakers.
Model: 9102r
Serial: YL0020518395
I’m having a similar issue. Google TV with the Roku stream bar. On many different apps, audio gets quiet, crackling and one time a loud screeching that stops when I turn the TV off and back on.
Hi JohnD783,
Thanks for reaching out to the Roku Community!
If you continue to have an issue with your Roku Streambar having a crackling sound, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device and the troubleshooting steps have you taken to try to resolve the issue.
With more information, we will be able to assist you further.
Best regards,
MaryHey Mary!
Still having the same issue. All of the sudden the audio gets lower, there’s a static noise in the background and occasionally a loud screeching. You can turn the volume up and down, change the app but nothing besides turning the TV off and back on seems works.
Brand new HDMI cable plugged into ARC. I’ve checked the connection there on both ends. Modem extender is within 10’ of the device so I don’t think it’s signal.
Serial Number: 2A1296437754
My streambar crackles on every channel. I've tried changing the cords and rebooting. Can you please advise what to try next? SN: 2A10CC854936
I owned three of the older streambars, and all crackled after a few months. I replaced them all with the newer Roku streambars sometime during the pandemic. I'm only having the crackling issue with one so far.
Hello NextGenGirl,
Thanks for your first post in the Roku Community!
We're here to help. Did you restart your Roku Streambar from the Setting menu? If you haven't tried we would recommend giving it a shot once again. Go to Settings > System > System restart. To help troubleshoot the issue further, follow the steps recommended on this link: How to adjust sound settings on your Roku audio device
Let us know how it goes.
Regards,
Nimfa
My Roku is crackling on low end bass on pretty much all channels and streaming platforms. I’ve tried turning it off and on again and new hdmi cables. Not sure what else to do is there a factory reset? Can you recommend what else I can try? Thanks!
Hi user187,
Thanks for your first post in the Roku Community!
We appreciate you letting us know about this audio issue with your Roku Streambar.
Please provide us with the serial number of your Roku device from Settings > System > About.
Once we have this information, We'll be able to pass it along to our Support team who can attend to your concern and provide a resolution.
Best regards,
Mary
My Roku Streambar has also fallen victim to the distorted sound coming from the speakers to the point where it sounds like the actual speakers are blown out (particularly during dialogue in all apps). Music or other effects sound better but still have the distortion/crackle.
Dialogue also randomly will go from clear to muffled to sounding like it is coming from underwater to distorted & crackly.
Model: 9102R
S/N: YL003M840993
Software: 11.5.0 build 4312-95Hi josurr,
Welcome to the Roku Community!
Thank you for letting us know about this audio issue with Roku Streambar. We apologized for any inconvenience this has caused.
Please be advised that we're going to assign a member of our Support team to reach out to you via email. They will be assisting you from thereon.
We appreciate your patience for the time being.
Best regards,
Mary
