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gillesC's avatar
gillesC
Streaming Star
3 years ago

Streambar Roku Recovery Mode (Bricked?)

Woke up this morning and saw the light flashing red/green on the streambar.

Turned the TV on and no signal, so I power cycled the unit. At first it said wait to finish update or something like that. Now it just lands on Roku Recovery Mode. It doesn't respond to the remote, and holding the reset for ten secs. just returns it to the recovery screen. Looks like I'm dead in the water.

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    Hi gillesC 

    Thanks for posting in the Roku Community regarding your Roku Streambar stuck in recovery mode. 

    Have you tried performing a factory reset by pressing and holding down the reset button for 30 seconds, regardless of what is happening on screen?

    For more information about how to perform a factory reset, visit our Support page here: System restart or factory reset your streaming device

    Please keep us posted what you find out and if you still need assistance with your Roku audio product, we will be more than happy to continue assisting you.


    Thanks,
    Danny

    • gillesC's avatar
      gillesC
      Streaming Star

      Still no good. The only difference is the light in the front of the unit goes to green, instead of red, how it shows if I just plug it in without pushing the reset.

      And I can't click through the select language part anyway because I reset the remote also. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator

        Hi gillesC 

        Thanks for the follow up regarding your Roku Streambar not functiontioning.

        We would be more than happy to assist you further with your device. Can you please provide the serial number/device ID on your Roku device? Once we have that information, we will be able to pass it along to our Support team who can aid you moving forward.

         

        Thanks,
        Danny